Supervisor, Inside Sales

As an Inside Sales Supervisor, you will be responsible for managing order desk practices and personnel (Customer Service Representatives) to provide optimum service to customers.

WHAT YOU’LL BE DOING (% of Time)

Lead, motivate and direct employees using effective performance management techniques, including establishing expectations and goals, providing recognition and feedback, and addressing performance problems.

Coach, encourage, and develop employees according to their unique interests and strengths. Empower employees to take responsibility for their career and performance.

Delegate responsibility and expect accountability and regular feedback. Foster a spirit of teamwork and unity among department members and the organization.

Handle employee and customer complaints and grievances. (50%)

Manage the order desk operations team and support business objectives. Interview, select, and coach employees per department procedures.

Plan and coordinate employee work schedules and approve timecards. Monitor workflow and phone call data to ensure calls are answered in a timely manner. (30%)

Ensure SOX and ISO requirements are met. Also, ensure the accuracy of orders, formulate, and implement corrective actions as necessary. (10%)

Interpret reports and data and additional tasks as directed by the Customer Service Manager and Branch Manager. (10%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too :

• Bachelor’s degree preferred.
• 3 years of related experience required.
• 2 years of managing a team preferred.
• Communication : Ability to be attentive and listen to others. Ability to effectively present information and respond to questions.

Ability to write in a clear, concise, organized and convincing manner for the intended audience.

• Customer Focus : ability to quickly and effectively solve customer problems. Ability to understand the overall process of SST including the ordering process, production, inventory control process, field involvement of customer pricing, how products are displayed, and the customer-to-rep relationship.
• Personal Effectiveness : Ability to address issues in an open, constructive, professional manner. Ability to lead by example and set standards.

Ability to display a positive attitude about the work being done.

• Relationship Building : Ability to maintain an open, approachable manner and to treat others with respect.
• Teamwork : Ability to building and sustain cooperative working relationships. Ability to recognize strengths and contributions of others.

Ability to manage and resolve conflicts in a constructive manner.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand.

While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORK ENVIRONMENT

This job operates in a professional office environment where standard office equipment such as computers, phones, printers / scanners, etc. are frequently used.

TRAVEL REQUIRED

This job requires 5% domestic travel.

WORK STATUS & LOCATION

This full-time, exempt position is located in Riverside, CA.

RELOCATION

Relocation is not available for this position.

$68,500.00 - $109,600.00 / year

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits.

May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses / Commission : You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe employees affect customers, sales and revenue directly or indirectly and should be rewarded by sharing the company profits.
• Benefits : We provide a wide range of benefits for eligible full-time employees including : medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.
30+ days ago