Associate Production Print Specialist

Position

Pacific Office Automation is seeking an Associate Production Print Specialist at our Santa Fe Springs, CA office.

Essential Job Duties

• Work with POA Production Print Specialists and salespeople in driving and maintaining Production Print activity.
• Maintain customer satisfaction by providing specific technical sales support and training as needed.
• Prepare workflow solutions for demonstration
• Constant contact with current Production Print accounts and Production Print Specialists
• Perform extensive customer needs analyses and site surveys, meet with key players, and identify challenges within the account's structure to provide ongoing expertise, training, and services to internal and external customers.
• Be proficient and able to discuss variable print data, workflow solutions, software, and network applications
• Be competent and able to demonstrate, install, and troubleshoot equipment RIP’s
• Participate in daily pre-sales activities with Production Print Specialists
• Prepare for customer demonstrations of Production Print products, services, and product training
• Assist in configuration preparation with Production Print Specialists and salespeople.
• Develop an implementation and training guide for each Production Print installation
• Perform all Production Print installations and training within the specified territory
• Work closely with out Technical Service team to gather information and escalate technical issues found in the field while training.

Qualifications

• Strong phone and verbal communication skills along with active listening.
• Proven ability to multi-task and work under fast-paced environments while maintaining accuracy.
• Ability to calmly handle stressful situations.
• High attention to detail and strong organizational skills.
• Computer and customer service skills.
• Must have strong written and verbal communication skills.
• Must know how to use Microsoft Word and Excel.
• Bi-lingual is a plus+

Experience

• Previous experience in production print support roles or 1 to 3 years of experience of pre-press or key operator in a print shop / commercial printer.
• Experience with Fiery Print Controllers and software applications preferred
• Experience with Ricoh / Canon / Konica Minolta / Xerox digital presses helpful
• Experience in the wide format printing helpful

Benefits

• Medical / Dental / Vision / Life insurance plans
• FSA / HSA programs
• 401K aggressive company match
• PTO, Vacation, Sick Leave
30+ days ago