Job Description
Job Description
IT Operations Analyst
General Summary & Scope
- Address ITSM support issues and ensure timely resolution.
- Proactively recommend strategies to enhance system usability.
- Drive process improvements across ITSM operations.
- Document system processes, logs, and instructions comprehensively.
- Create and analyze dashboards for service level commitments.
- Collaborate with stakeholders to leverage metrics for business improvement.
- Manage SLAs, OLAs, KPIs, and performance reports.
- Implement service management best practices in line with ITIL standards.
- Assist in creating documentation and training materials for associates.
- Produce analytical reports and work with teams to gather insights.
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