IT Operations Analyst - IOAUB

NavitsPartners
San Pablo, CA, US
Full-time

Job Description

Job Description

IT Operations Analyst

General Summary & Scope

  • Address ITSM support issues and ensure timely resolution.
  • Proactively recommend strategies to enhance system usability.
  • Drive process improvements across ITSM operations.
  • Document system processes, logs, and instructions comprehensively.
  • Create and analyze dashboards for service level commitments.
  • Collaborate with stakeholders to leverage metrics for business improvement.
  • Manage SLAs, OLAs, KPIs, and performance reports.
  • Implement service management best practices in line with ITIL standards.
  • Assist in creating documentation and training materials for associates.
  • Produce analytical reports and work with teams to gather insights.
  • 1 day ago
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