Front Waiter/Server Assistant

Acclaimed industry veterans Chef Melissa Rodriguez, Jeff Katz and Tao Group Hospitality join forces to introduce a new restaurant in West Chelsea. Opening Fall 2024!

Tao Group Hospitality offers competitive benefits for all full-time team members such as :

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Mental Health Support and Services
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

The Front Waiter / Server Assistant assists Captains in steps of guest service, and resets tables in a speedy, professional, and effective manner.

Interacts with the dining room / lounge guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO :

• Anticipate and accommodate the needs of the guests.
• Maintain the general cleanliness and orderliness of the tables.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, servers, managers, and chefs.
• Deliver, fill, and re-fill water, as requested by guests and / or directed by servers.
• Clears and resets tables, and cleans table area, including banquettes, during service.
• Helps ensure guest satisfaction through active participation in service.
• Maintain general cleanliness of stations and the entire venue.
• Complies with Department of Health and company sanitation standards.
• Properly sets-up floor and side stations, performs side-work and other opening / closing procedures as directed by management, including :
• Responsible for making sure all tables and chairs / banquettes are clean and free of debris
• Sets tables with proper settings
• Wipes down chairs, tables, and banquettes
• Stocks side-stations with prescribed supplies
• Performs opening side-work as prescribed
• Performs closing side-work as prescribed
• Participates in, when available, marking tables for upcoming courses (apps, entrees, desserts).
• Reports all breakage, and damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.
• Assist and / or complete additional tasks as assigned.

TRAINING REQUIREMENTS :

Tao Group Hospitality in-venue front waiter training

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and / or physical demands described here are representative of those a team member encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for team members, management, and guests to read
• Must be able to kneel, bend, and stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 50 lbs.
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and / or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• Exposure to hot kitchen elements or cleaning materials.
• May work extended hours irregular shifts, evening and / or weekend shifts, and holiday work may be required
• Office, Casino, Nightclub, Bar, Lounge, and / or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co- workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment
5 days ago