Job Description :
Responsibilities : ·
- Processes customer requests, provides order status, and responds to inquiries in a timely manner.
- Cellular order process and tracking
- Attention to detail.
- Excel reporting capabilities including Data analysis and summary of data being tracked.
- Manage stockroom inventory and maintains re-order thresholds for IT products.
- Provides reports regarding PC inventory, installation, and end-of-life activities.
- Resolves order and inventory issues as they arise.
- Other duties as assigned by the Enterprise Workstation Services Manager or PC Install and Support Services Team Lead.
- Configures, delivers, and installs PCs, peripherals, and corporate standard software.
- Oversees the building and maintenance of corporate computer images for laptops and desktops.
- Organizes and oversees the return of leased computer equipment and prepares out-of-date equipment for donation or disposal.
- Provides information for use in management decisions on the selection of desktop, laptop, and computer peripherals.
- Maintains inventory of computers and components.
- Serves as backup to PC support specialists, providing end-user support under their guidance and direction.
- Contributes, as a subject matter expert (SME) to the development, implementation and maintenance of PC-related policies, procedures, and standards that conform with organizational objectives and IT industry best practices.
- Documents technical issues and their resolution, in accordance with corporate standards.
Education / Experience : ·
- Associate’s degree in a computer-sciences related field, or equivalent and demonstrable training and experience.
- Microsoft certifications are a plus.
- One (1) or more years’ experience as a full-time professional in the field of information technology, with a strong grasp of computer hardware and software fundamentals.
Skills / Certifications :
Excellent interpersonal communication, customer service, problem solving, and time-management skills. Dedication to on-going technical education, both as a student and a teacher.
Able to perform heavy lifting.
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