Spa and Recreation Supervisor

Company Description

Just east of the Pacific and slightly north of Expectation.

Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury.

Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.

Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.

Job Description

Spa and Recreation Supervisor

The Spa and Recreation Supervisor will supervise spa and recreation department. Under the direction of the Spa and Recreation Management team, oversee spa and recreation reservations, reception, and facilities.

Maintain day to day operations of the spa and recreation facility to assure a smooth, 5-Star experience while exceeding every guest’s expectation all while maintaining a positive working environment.

The Spa and Recreation Supervisor will also ensure that children have fun in a safe, clean and supervised environment.

Rate of Pay : 22.66 / hr

What you will be doing :

• Attend to the needs of the guests following Fairmont Grand Del Mar Standards
• Demonstrate a professional and positive demeanor with members, guests, and children
• Accountable for all front office, reservations, group sales and public area operations.
• Develop and motivate staff to meet and exceed established service standards.
• Create and maintain a professional, safe, and nurturing environment where the experience at The Grand Del Mar lends itself to making a difference in our guest’s lives.
• Participate in and lead training for support staff in the areas of safety, guest service and team building.
• Address staff and guest’s concerns or questions, resolving appropriately.
• Take ownership of any guest or staff related problem and handle accordingly.
• Assure a clean, crisp and sanitary spa and recreation facilities
• Participate in spa reservations, front desk, group sales and attendant staff to ensure the staff is informed, trained and inspired.
• Maintain availability and dedication to Fairmont Grand Del Mar, being available to work weekends, holidays, and evenings.
• Work cooperatively and professionally with all departments.
• Attend regular meetings as directed by the Spa and Recreation Management Team.
• Comply with all Grand Del Mar Company safety and health policies and procedures.
• Maintain a thorough knowledge of all Spa treatments, Recreation activities and take home products as well as all retail products.
• Keep management informed with all guest, staff and program issues.
• Stay current on all department information, become well-versed and trained in its application.
• Perform other duties as assigned by Manager.
• Collaborate with other staff members to maintain a playful, organized, professional, and safe child-responsive environment
• Maintain the work area to ensure a safe and sanitary environment
• Share all pertinent information and give appropriate feedback to staff members and parents / guardians
• This position must also be able to work weekends and holidays
• Assist in the operations and execution of seasonal, indoor and outdoor activities

Qualifications

• Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
• High School Diploma or equivalent preferred.
• Valid California Drivers License; CPR certification within 90 days of hire.
• Some computer knowledge helpful; not required.
• Knowledge of Microsoft Office application, Book4Time, Resort Suite (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest.

Knowledge of guest service and / or hospitality industry a plus.

• Previous experience working with children is strongly recommended
• Must enjoy interacting with children
• Reliable and energetic with strong communication skills
• Flexible schedule required
• Ability to work well with others

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.