Job Description
Job Description
HIRING IMMEDIATELY
Location : Lafayette, CA : Queen of Heaven Cemetery
Benefits include medical insurance with 100% employer paid premiums, in addition to dental, vision, retirement plan, 403(b) and paid time off.
In addition, we offer outstanding training and continuous education programs for our employees.
Family Service Directors (Event Planners / Funeral Directors) serve families with care and compassion, educating them through the process of making informed decisions for at-need funeral products and services.
We are seeking event planners with an eye for detail and service.
Family Service Directors will demonstrate by example, CFCS’ Core Values Share the Journey, Serve with Care, and Make It Happen in all their dealings with families, staff, and internal / external contacts.
Education and Experience
College degree preferred, and / or at least 2-4 years in a customer service role requiring direct contact with the public (both on the telephone and face-to-face)
Knowledge, Skills, and Abilities
- Knowledge of the Catholic faith, rituals, and traditions
- Strong customer service experience
- Experience with event planning and execution.
- Understanding of the order of Christian funerals
- Able to conduct oneself with a Family First approach
- Excellent interpersonal, communication, and telephone skills
- Ability to multi-task and manage several funeral cases at the same time
- Able to coordinate with many internal departments and external providers
- Ability to work and make decisions under pressure and tight deadlines
- Familiar with special event planning and coordination
- Highly organized, detail oriented, and excellent time management skills
- Proficient in the use of computers, software, and technology
Licenses and Certifications
- Valid funeral director license is preferred. The ability and desire to obtain a license in the state of California is a plus.
- Valid state issued driver’s license, good driving record, and proof of insurance is required
Physical Requirements
- Ability to lift or move objects weighing between 75-100 lbs.
- Ability to push and pull up to 300 lbs. with a wheeled cart
- Ability to stand for long periods on a hard surface
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