Local candidates only, this is on-site 2-3 days per week in West Chicago, IL
$20-25 hourly
Quality Control Coordinator / Sales Support
Temporary, 5-6 weeks, start right away
Required :
- 1+ year’s experience supporting sales or reviewing contracts
- Experience managing multiple projects
- Intermediate excel skills
Preferred :
- Experience using Salesforce
- Experience working with Program Management and I.T.
- Experience working for a large or global company
Job Description :
The Quality Control (Dealer Program) Coordinator (QCC) will be responsible for maintaining quality output of all programs to ensure customer retention, customer satisfaction and loyalty.
The day-to-day of QCC will include acting as the liaison between Program Management / Client & Team members; program implementation and management to ensure the most current product knowledge and program updates.
- The QCC will report to the Manager, and will work closely with Dealer Services Manager, Account Teams, Internal Support Teams on the implementation of the product line.
- Innovate with purpose : The company is on a journey to acting in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.
We care about great work and great client relationships.
Responsibilities :
- Implement daily changes to contract information
- Review dealer program information prior to mailing
- Proactive in researching any potential issues using current program systems & Program Management
- Research daily concerns or issues with a resolve in a timely manner.
- Track resolution and logs progress in Salesforce.com
- Maintain an inventory of program samples to be supplied to the Service Team
- Maintain an organized filing system for a dealer documentation
- Develop and maintain efficient process flows for all program implementations
- Responsible for knowing program participation numbers
- Responsible for training both the internal and field reps on product knowledge and ongoing enhancements and changes.
- Maintain current training materials, power points & contracts
- Assist IT and Program Management in the development of new program systems and updates
- Perform other related duties as needed to support corporate objectives
- Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions
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