Job Description
Job Description
Benefits :
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Alliance Bankcard Services is looking for a POS Support Technician that is Bilingual in English and Chinese (Mandarin and / or Cantonese) to join our team.
This position is responsible for troubleshooting and training for restaurant POS system and peripherals. The technician will also be responsible for installing new software and hardware.
Responsibilities
- Install software and hardware at client sites;
- Setup, configure, and test hardware and software components;
- Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems;
- Maintain technical knowledge related to our suite of hardware and software product lines;
- Provide training to clients regarding software, hardware, and troubleshooting techniques.
Requirements
- Expertise in Microsoft Office, various Windows and Android operating systems, and networking;
- Restaurant Experience are required;
- Must be willing to work some evenings and weekends on-call rotation;
- Good written and oral skills;
- Valid Driver License / Valid Auto Insurance;
- Must be able to pass a Criminal Background Check;
- Must be willing to travel foreign and domestic if necessary;
- Ability to manage and prioritize multiple tasks while in the office or in the field;
- Prefer experience in Food & Beverage POS industry;
- Experience in configuration, installation, training and support of hardware and / or software products.
Language
- Fluent in Chinese (Mandarin) and English
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