Point of Sales Support Technician (Bilingual in English and Mandarin)

M-1 MERCHANT SERVICES INC
Covina, CA, US
Full-time

Job Description

Job Description

Benefits :

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Alliance Bankcard Services is looking for a POS Support Technician that is Bilingual in English and Chinese (Mandarin and / or Cantonese) to join our team.

This position is responsible for troubleshooting and training for restaurant POS system and peripherals. The technician will also be responsible for installing new software and hardware.

Responsibilities

  • Install software and hardware at client sites;
  • Setup, configure, and test hardware and software components;
  • Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems;
  • Maintain technical knowledge related to our suite of hardware and software product lines;
  • Provide training to clients regarding software, hardware, and troubleshooting techniques.

Requirements

  • Expertise in Microsoft Office, various Windows and Android operating systems, and networking;
  • Restaurant Experience are required;
  • Must be willing to work some evenings and weekends on-call rotation;
  • Good written and oral skills;
  • Valid Driver License / Valid Auto Insurance;
  • Must be able to pass a Criminal Background Check;
  • Must be willing to travel foreign and domestic if necessary;
  • Ability to manage and prioritize multiple tasks while in the office or in the field;
  • Prefer experience in Food & Beverage POS industry;
  • Experience in configuration, installation, training and support of hardware and / or software products.

Language

  • Fluent in Chinese (Mandarin) and English
  • 29 days ago
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