Job Description
Job duties include, but are not limited to :
Greet and welcome clients and patients personally by name, answer their questions, and triage concerns.
Observe signs of fear, anxiety, and stress in animal patients and offer solutions to promote a fear-free experience.
Answer incoming calls, emails, and text messages with solutions to client’s questions and concerns about their pet(s). Recognize and triage medical concerns so urgent needs are addressed in a timely manner.
Offer clients compassionate emotional support during times of need; must be comfortable with various medical outcomes.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.
Qualifications
We’re looking for :
- A minimum 1 year of veterinary industry experience required
- Compassionate, calm, team player, multi-tasker, and strong communicator
- Highly organized and possesses computer skills
- Excellent reading / comprehension / legible writing skills
- Self-starter with the desire to continue to advance your knowledge and skillset.
Additional Information
We offer our staff :
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed / registered / certified roles)
- Tuition Assistance Program
- Access to a CVA / CVT / CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
- Note some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting / outreach communication authorization, physical requirements of the job and more, please visit https : / / allianceanimal.
com / additionaljobdescriptiondetails / .
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