Senior Customer Service Representative

VirtualVocations
Burlington, Vermont, United States
Full-time

A company is looking for a Senior Customer Service Representative to provide hands-on development to front-line customer service representatives.

Key ResponsibilitiesBecome a subject matter expert on products, services, and processes to assist CSRsMonitor performance and workloads of front-line CSRs, providing feedback and recommendationsCollaborate with management to develop efficient processes and perform basic CSR responsibilities as neededRequired Qualifications2+ years of experience in senior customer service roles leading a small team2+ years of experience in account managementHigh School Diploma / GED or Associates Degree requiredHigh proficiency in Word, Excel, and Outlook;

DOSS experience is a plusAble to work overtime when required

7 hours ago
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