Technical Support Specialist

Technology Support Specialist, Brooklyn Campus

Job Duties : Thisposition is responsible for providing on-going maintenance and support for thePC / LAN environments with timely, courteous service to all campusdepartments.

The technician is also responsible for installation andon-going support for all PC related applications and hardware. Travel toother LIU locations is necessary.

Principal Responsibilities :

• Requires technological expertise,sound judgment, and excellent interpersonal and communication skills.
• Providing courteous, professionalcustomer service support to users in need of technical assistance (both phoneand field level support).
• Supporting desktop and notebookcomputers (both PC and Mac) operating within a LAN environment by diagnosing,troubleshooting and repairing hardware and software problems.
• Responding to inquiries regardingsystem status, network connectivity, hardware and software problems, passwordresets and other technical related issues.
• Installing, maintaining, andupgrading computer hardware and software; physicallabor required. Some heavy lifting may be required.
• Diagnosing, troubleshooting andrepairing hardware and software problems.
• Maintaining knowledge ofchanging technologies.
• Training end users on basicsoftware and operating system tasks.
• Travel to other LIU campuses tosupport the IT needs of users across the institution.

Qualifications :

Bachelor's Degree in Information Technology or Computer Sciencepreferred. Experience in CompTIA A+, Microsoft Certified Desktop SupportTechnician (MSDT), and ability to complete projects both independently and as ateam player.

Clean and valid NYS driver's license.

• Microsoft and Apple Certificationspreferred.
• Knowledge in building PCs usingimaging and installation scripts, creating images and installationscripts, remote administration tools and techniques.
• Helpdesk Software Training &Patch Management experience required.
• SCCM and other desktop managementsoftware experience required.
• Ability to work in a high-pressureenvironment and exercise good time management, prioritization / organizationalskills, and ability to escalate issues when necessary.
• Must have excellent communicationskills both written and oral. Helpdesk experience preferred.
• Knowledge with programming,loading and troubleshooting Crestron.
• Crestron certificationshighly desirable.

Special Information : Applicantsmust have ability to travel if necessary to other LIU locations and somephysical labor required.

Contact : Please sendcover letter, resume and three references.