The Wealth Associate position is a client service position who reports to the Wealth Advisor and is critical to leveraging Advisors’ time.
This position provides excellent client service and problem-solving skills to confidently provide information to clients in a timely, efficient, and professional manner.
Essential Duties and Responsibilities
- Manage client needs regarding service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards.
- Deepen client relationships and establish credibility and rapport both in-person and via phone, identifying potential benefits and services to enhance client’s financial relationships.
- Has regular contact with clients regarding accounts, and servicing; can clearly articulate potentially complex processes and / or concepts to clients
- Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance.
- Maintain Redtail CRM database; Manage Client and Prospective Client Work Flow and coordinate follow-up with Advisors
- Maintain a compliant filing and scanning system with Laser Fiche
- Answer incoming calls and direct / take messages appropriately and according to firm guidelines.
- Maintain client information in CRM database (Redtail)
- Data input for Financial Planning software system (Goals-Based Analysis and E-Money)
- Other responsibilities as assigned by the Wealth Advisor and Director of Operations.
Knowledge, Skills, and / or Abilities :
- Advanced computer skills (Outlook, Word, Excel and Power Point) are essential
- Excellent communication skills, both verbally and in writing.
- Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once.
- Ability to build relationships with clients and internal partners.
Education and / or Experience :
- The ideal candidate will have 2+ years of experience in administrative support in a professional environment.
- High School Diploma or Associate’s degree required; Bachelor’s Degree preferred.
- Previous experience in financial services a plus.
Compensation :
- Compensation is determined by qualifications and experience.
- Salary is generally reviewed annually or if responsibilities and / or job requirements change. Salary increases are not guaranteed.
Certificates, Licenses, Registration :
- Series 7 and 65 / 66 preferred (or willingness to obtain in the future).
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