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Helpdesk Technician

VirtualVocations
West Covina, California, United States
Full-time

A company is looking for a Helpdesk Technician I to provide technical support to end-users.Key ResponsibilitiesProvide technical end-user support via telephone, email, or web chatPerform restorative or maintenance actions to resolve end-user problemsTrack incidents and calls accurately in the databaseRequired Qualifications and EducationBachelor's degree or vocational training in IT-related courses is a plusMinimum of two years of college completed or a Diploma / Certificate course finishedPrior Software Application support experience is a plusPrior BPO experience in Technical Support is a plusFamiliarity with ticketing systems is a strong advantage

14 hours ago
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