Job Snapshot
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart.
That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen.
It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return.
It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here.
Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done.
People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.
Guests feel it; you'll feel it too.
What You'll Do
Facilitate the replenishment of guestroom honor / private bars, maintain the inventory of the private bar storage area in a neat and organized manner, and assist with in-room dining (IRD) orders, tray preparation and tray runs when needed.
Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
Some of your responsibilities include :
- Memorize the organization of the honor bar and accurate placement of each product. Be familiar with IRD carts. Ensure the bar cart is stocked at the start and end of your shift.
- Check expiration dates on products daily.
- Setup and breakdown scheduled coffee service and water stations each morning / afternoon by predetermined time according to Kimpton standards.
- Become familiar with the technology used to record items taken from honor bar. Provide a report to the front office at the end of the day.
- Clean spills, broken glass and debris promptly after incidents.
- Pick up trays en route back to station, during slow periods, and on designated tray runs.
- Assist with monthly inventories and deep cleans of honor bars to ensure quality and cleanliness.
- Check refrigerator and baskets in all rooms assigned for private bar items that have been consumed.
- Record used items by room number and restock used items in each room.
- Keep room refrigerators, baskets, and storage room clean & organized.
- We all wear multiple hats here at Kimpton. You may need to take on responsibilities that are outside of this job post at times, as we all do.
What You Bring
- High School Diploma is preferred.
- Minimum 1 year of experience in customer service or similar role.
- Excellent written communication and professional communication and presentation skills.
- Highly motivated and flexible with the ability to take initiative.
- Flexible schedule, able to work evenings, weeekends, and holidays when needed.
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