Customer Care Representative
Job Summary :
Customer Care Representative II (CCRII) strives to provide the absolute best customer experience daily. Responsible for order entry and managing all customer requests about product orders, returns, or general inquiries with a focus on customer satisfaction.
CCRII works in a fast-paced team environment to support Terumos businesses. While working in a high-volume call center, CCRII must always be willing to help drive process improvement to exceed customers expectations.
The Customer Service Team has a proven track record for upward movement for high-performing individuals.
Job Details :
1. Partner with the field and inside sales teams to meet and exceed all service expectations by guiding, instructing and training how to manage customer issues to resolution.
2. Participate in project team meetings to provide ideas, methods, or changes to processes to improve customer satisfaction and overall efficiencies.
3. Manage sales orders received by phone, fax, email, and electronic data interchange (EDI).
4. Evaluate and identify opportunities to drive process improvements that positively impact the customers experience.
5. Recognize a customer complaint and forwards it to the appropriate personnel based on TMCs Quality Policies and Procedures.
6. Address and resolve customer service inquiries by identifying the issue, determining the root cause; selecting and explaining the best solution;
expediting correction or adjustment; and following up to ensure resolution.
7. Complete the field-based inventory order processing.
8. Verify customer pricing and special process instructions for handling.
9. Process Return Goods Authorizations (RMA) promptly to ensure customer satisfaction.
10. Research and review warehouse shipping discrepancies with customers / sales and advise steps that will be taken to resolve the problem.
11. Work with the Accounts Receivable Team for timely resolution of order discrepancies.
12. Release standing orders in accordance with pre-determined shipping dates.
13. Gain product knowledge by utilizing the Knowledge Tree application.
14. Perform other job-related duties as assigned.
Position Requirements :
Knowledge, Skills, and Abilities (KSAs)
- Exceptional customer service and listening skills.
- Excellent interpersonal, written, and verbal communication skills.
- Good organizational skills and the ability to work effectively as part of a team in a busy customer-driven environment.
- Strong analytical abilities to research, extract, summarize, and communicate complex or diverse information preferred.
- Attention to detail
- Must be proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
Background Experiences
Bachelors Degree required, with a minimum of 1 year of experience in a customer-facing or service environment role; or equivalent combination of experience, education and training.
Bachelors Degree preferred.
Customer Care Representative
This position reports to the Director of Customer Care and will play a vital role in ensuring Landsea Homes’ Customer Care Department provides an outstanding level of service to our homeowners. Landsea Homes is seeking an intelligent and highly organized individual interested in a fast-paced a...
Customer Care Representative
Customer Care Representative II (CCRII) strives to provide the absolute best customer experience daily. Responsible for order entry and managing all customer requests about product orders, returns, or general inquiries with a focus on customer satisfaction. While working in a high-volume call center...
Customer Care Representative - Claims I
The Customer Care Representative will display a high level of compassion on a daily basis showing empathy, sympathy, and developed coping skills to maintain professionalism in every situation over the phone. A Customer Care Representative must be available to work a scheduled shift between the core ...
Customer Care Representative
This position will report to the Customer Care Field Manager and Director of Customer Care. The Representative, Customer Care is responsible for the day to day management and operation of his/her community. Participate in the Orientation and Welcome Home Tour process for smooth delivery of the home,...
HICS Customer Care Representative
Proactively consult and coordinate with various internal departments, vendor partners, and CMS Marketplace representatives to resolve customer complaints with accurate, compliant, customer-focused responses. This is a highly specialized customer service position focused on the resolution of complain...
Service Customer Care Representative
SERVICE CUSTOMER CARE REPRESENTATIVE / DISPATCHER. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. P...
Customer Care Representative - REMOTE
An employer of Insight Global's in the Tempe, AZ area is looking for a Customer Care Representative to sit remotely. Insight Global is looking for Customer Care Reps with great customer service skills and the ability to communicate effectively with a diverse group of people. Proven customer service ...
Customer Care Representative
The Customer Care Agent is responsible for answering any questions related to Safelite’s National Lifetime Warranty, addressing any customer service issues and assist in resolving any escalated customer issues, which tend to be complex and high stress in nature. The Customer Care Agent is an importa...
Service Customer Care Representative
Process incoming calls from both Crown customers and Service Technicians. ...
Customer Care Representative
Performs other duties as assigned by Customer Care Executive. Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules. Three years customer service with three to five years construction experience. Excellent customer service skills. ...