Customer Care Representative - REMOTE

Job Description

We are seeking a dedicated and professional Customer Service Representative to join our team. This role is fully remote and requires a high level of customer interaction through both inbound and outbound calls.

The ideal candidate will have excellent communication skills, be highly organized, and possess a strong commitment to providing exceptional customer service.

Key Responsibilities :

• Handle inbound calls (70% of the time) to support the client's business with inquiries, issues, and requests related to our products and services.
• Make outbound calls (30% of the time) to coordinate and schedule delivery dates for client products, ensuring timely and efficient delivery.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Resolve customer complaints and issues by clarifying problems, researching answers, and implementing solutions.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in our CRM system.
• Follow communication procedures, guidelines, and policies to meet customer service standards.
• Stay updated on product knowledge, company services, and industry trends to provide informed support.

Work Environment :

• Fully remote position; candidates must have a quiet, dedicated workspace and reliable internet connection.
• Flexibility to work varying shifts as needed, including evenings and weekends.

TRAINING SHIFT : Mon-Fri 9 : 00 am-5 : 30 pm EST

Training last for 3-6 weeks - virtual with camera on)

TRAINING :

Mon-Fri 9-5 : 30 PM EST

SHIFTS :

Mon-Fri (maybe a saturday - unlikely)

10 : 00 am - 6 : 30 pm est

11 : 00 am - 7 : 30 pm est

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : .

Required Skills & Experience

• 1-3+ years of experience in a customer service representative role either in on-site retail or remote call center role
• 1-2+ years' experience working with pharmacy / healthcare related phone calls
• Must have experience working off daily / weekly metrics
• Experience handling 60-80 inbound calls a day
• Strong data entry / typing experience
• Must have stable WiFi
• Proven customer service skills in previous experiences

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.