Patient Navigator (Vietnamese)

Asian Health Services, founded in 1974, provides health, social, and advocacy services for all regardless of income, insurance status, immigration status, language, or culture.

Our approach to wellbeing focuses on whole patient health, which is why we provide more than primary care services, including mental health, case management, nutrition, and dental care to more than 50,000 patients in English and 15 languages : Korean, Lao, Burmese, Mandarin, Cantonese, Spanish, Portuguese, French, Mien, Karen, Mongolian, Karenni, Tagalog, Khmer, and Vietnamese.

We offer medical, dental, and mental health services for all ages.

Location : HMC

JOB SUMMARY

Contributes as a team member to facilitate and enhance access to, appropriate utilization of, and satisfaction with AHS services by patients and community members.

They help to plan and implement advocacy activities through patient and community education and engagement. Job functions span duties in Member Services, Support Services, Clinical Services, and Community Services.

The assignment of tasks and the percentage of time spent in each area will be determined by the Community and Patient Relations Manager, in consultation with managers and supervisors in those work areas.

This will vary by position and may shift depending on staffing levels (sickness, vacation, leaves) and as patient and community need change.

General Agency / AHS Duties

• Fosters an environment that promotes trust and cooperation among clients and staff.
• Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented.
• Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days, and other events.
• Participates in general membership meetings, fundraisers, and other public events, as required.
• Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.
• Attends AHS staff retreats and Board of Directors meetings, as required.
• Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

Minimum Qualifications

• High school diploma and four years of relevant work experience or
• College degree and two years of work experience in a health setting
• Ability to speak or read / write in Vietnamese

Preferred Qualifications

Community health setting experience

Knowledge, Skills & Abilities

• Knowledge of the relationship between advocacy and improving the health of the Asian community.
• Knowledge of cultural, socioeconomic, and political factors affecting health in immigrant and refugee Asian communities.
• Knowledge of health, social services, and community resources / leaders in at least one API community.
• Leading and working with diverse staff and community members respectfully and collaboratively.
• Innovative, cooperative, and collaborative problem-solving.
• Planning and coordinating small-medium scale projects and events.
• Strong interpersonal and communication skills, both oral and written.
• Organizing and engaging immigrant communities in education and advocacy activities.
• Easily adapting to change and new situations.
• Proficiency in or ability to learn English and Asian language word processing.
• Ability to work under pressure and handle multiple tasks.
• Ability to exercise good judgment.
• Ability to work independently with minimal supervision.
• Available to work on weekends (including weekend and evening clinics) and evenings as needed.
• Due to the wide spectrum of responsibilities, decisions have a broad impact on patients' experience at AHS

Physical & Work Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Rapid, intense work pace especially when faced with program and advocacy activity deadlines. High level of concentration required, to coordinate multiple program tasks, problem-solving with external organizations, and coordination with other departments and programs of the entire organization.

Standing required 20-25% of the time includes walking around. Speaking and listening 75-90% of the time mainly communicating with patients, staff, and outside agencies and organizations.

Minimal environmental and health hazards, however, will face job stress periodically.

BENEFITS :

Medical, Dental, Vision premiums 100% paid by AHS

12 Vacation Days

12 Sick Days

12 Holidays and 3 Floating Holidays

3% 403B Employer Contributions and up to 2% Employee Match Contribution

Transportation Benefit Paid by AHS

FSA / Dependent Care Assistance

Long Term Disability

PI250445986