Digital Account Director

Job Description

Job Description

DIGITAL ACCOUNT DIRECTOR

About Faircom New York (FNY)

Faircom New York (FNY) is a full-service international fundraising and communications agency helping nonprofit organizations extend their reach through innovative, integrated strategies. With over 20 years of experience, we are passionate about amplifying the missions of our clients through creative, data-driven fundraising solutions. We partner with leading humanitarian, social justice, and mission-driven organizations to drive meaningful impact through strategic digital engagement. We are seeking a dedicated team member who shares our commitment to nonprofit excellence.

Position Summary

We are seeking a Digital Account Director who will serve as a strategic leader for our digital programs, with particular experience in email strategy development and execution. This role requires someone who thrives in a fast-paced agency environment and can confidently lead the creative process from concept to implementation—developing content strategies, managing production workflows, and ensuring alignment with client goals. The ideal candidate will bring a sharp strategic mindset and the ability to translate complex marketing objectives into actionable, high-impact digital deliverables.

The Digital Account Director will oversee integrated digital campaigns—with email marketing as the primary channel—while also contributing strategic direction for paid media, SMS, web and emerging digital tactics. You'll work closely with clients doing vital humanitarian work, crisis response, and social justice advocacy, requiring both strategic sophistication and cultural sensitivity.

Key Responsibilities

Email & Digital Strategy Leadership

• Lead sophisticated email programs from strategic planning through execution and optimization, ensuring alignment with client goals and donor engagement best practices.
• Develop strategic email calendars that integrate with broader fundraising initiatives, including sustainer programs, emergency response campaigns, reactivation efforts, and advocacy mobilization.
• Lead audience segmentation strategies and testing frameworks to continuously optimize donor journeys and maximize program performance.
• Direct creative development with a focus on compelling storytelling, ensuring consistency in voice, tone, and messaging while maximizing engagement and conversion across fundraising, advocacy, and retention emails.
• Direct the day-to-day creative process, from concept through implementation—including drafting briefs, managing copy and design development, QA, and approvals.
• Collaborate with internal teams, partner agencies and freelancers to deliver assets on time and on budget.

Program & Campaign Management

Client Partnership & Strategic Advisory

Performance & Analytics

Qualifications

Desired Skills & Tools