Regional Sales Manager, Nephrology - New England (Upstate NY, NH, VT, CT, RI, MA, ME)

Description

1. Collaborate with ecosystem cross-functional team to develop and execute on the ecosystem strategy to generate enhanced customer satisfaction, improved patient outcomes and business opportunities for Otsuka.

• Development and drive ecosystem commercial strategy
• Lead a team of Health Science Associates (HSAs) within an ecosystem to drive appropriate clinical demand and improve patient and customer experience.
• Execute and adapt the regional / ecosystem plan to achieve patient centric objectives, KPIs

and performance targets.

Constantly scan the industry and broader commercial environment to identify best practices

in the healthcare ecosystem and integrate them into Otsuka through the development of

innovative account management processes.

Consolidate insights gathered from field force and other sources (e.g., analytics) that will

serve as input for regional business plans.

Coach HSAs to shape customer plans based on market dynamics to address customer needs

and deliver performance against HSA and ecosystem sales goals and KPI’s.

Collaborate with ecosystem partners to develop and execute customer engagement strategies and initiatives, gaining insights and perspectives through strong external customer interaction, primary and secondary market research, and field organization.

2. Build, maintain and leverage networks and relationships in the complex healthcare ecosystem to gain insight into customer needs and priorities and contribute to improved customer, patients, and business outcomes.

• Deeply understand the unique needs of each customer in their pursuit of improved patient outcomes and improved quality of care by building, maintaining, and leveraging networks and relationships in the healthcare ecosystem and co-creating solutions with customers.
• Collaborate appropriately across ecosystem roles in support of shared patient-centric and customer engagement quality goals, including customizing local field deployment based on local needs and developing ecosystem strategic plans and KPIs.
• Integrate, synthesize, and harness knowledge from established relationships to develop a deep understanding of the ecosystem and how to effectively influence the system to deliver improved patient outcomes.
• Conduct business to the highest ethical and professional standards, consistent with Otsuka guidelines and policies.

3. Drive a high performance, patient centric, highly engaged culture within the ecosystem.

• Create and foster a culture that is collaborative and customer centric, to ensure solutions are designed to continuously enhance customer engagement, satisfaction, and improved patient outcomes.
• Provide adaptive leadership and coaching to the team to support, motivate and enable them

to successfully deliver the business plan and priorities.

Lead business analysis to identify and recommend strategic opportunities to maximize

business results, incorporating input and ideas from across Otsuka.

Track the ecosystem customer experience, both formally and informally, and use this

information to enhance customer engagement and strategy.

Foster a cross-functional account environment that is collaborative and customer-centric to

engage the customer as solution partners across the portfolio.

Qualifications

Bachelor’s degree : MBA or other related graduate degree preferred.

3 years previous field sales management experience. Field sales management experience in the Rare Disease space strongly preferred.

Nephrology experience preferred

• Extensive Rare Disease launch experience preferred
• Ability to work in an ambiguous environment undergoing transformation is a strong plus
• Proven track record in coaching, training and / or mentoring peers or others as assigned;

helping such others to better meet or exceed their goals, targets, and other responsibilities.

Proven track record for consistently meeting or exceeding financial and / or other

quantitative targets, as well as qualitative goals.

Demonstration of in-depth knowledge of strategy development, including contracting

strategy, administration and pull through is a strong plus.

Strong understanding of healthcare compliance, legal and regulatory landscape.

LI-Remote

Competencies

Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.

Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.

Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and / or key stakeholders.

Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.

Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.

Empowered Development - Play an active role in professional development as a business imperative.Come discover more about Otsuka and our benefit offerings;. Disclaimer :

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position.

It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

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