Back of House Manager

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants.

Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day.

Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®.

It may not be the easy way, but it's the only way we know.

Job Description :

The Back of the House Manager (BOHM) is responsible for all operations of the kitchen. The BOHM plays a critical role in the restaurants goal of ensuring a Guest's remarkable experience by producing great food, maintaining a clean and safe environment and ensuring fast and accurate service.

The BOHM is the primary leader for all back of house operations. The expectation is that you should have a heightened sense of awareness of the operation and operate at a higher altitude with a business owner mentality.

You will ultimately be held accountable for the progress and training of the kitchen operations team, efficiency and growth of the business, as well as profitability of the restaurant.

Duties and Responsibilities :

The BOHM is expected to direct and develop the leadership team towards excellence in the following critical areas of our business :

Develop Team Member and Leaders in such a way that they are operating as a motivated and cohesive team that embodies the vision of the business.

This development should be very intentional and occur each day.

• Follow all Chick-fil-A standards and procedures (details matter).
• Coach Team Members and Leaders to ensure these standards and procedures are being met every day.
• Obtain Food Handlers ServSafe certification and ensure it is always current.
• Work closely with the Food Safety Senior Team Leader. Ensure Chick-fil-A Food Safety guidelines and tools are being used and completed.
• Ensure kitchen is always clean and organized! Back Stage Tour Ready.
• Responsible for ensuring and maintaining inventory by completing the truck order accurately and on time. Monitor produce usage and submit accurate produce orders.
• Train and develop Senior Team Leaders and ensure they are proficient with truck and produce ordering.
• Create the schedule for all back of house employees.
• Monitor time punches (late arrivals, call-outs, etc.)
• Ensure cleaning and maintenance of all back of house equipment is completed as scheduled.
• Train and integrate New Team Members.
• Monitor Guest satisfaction scores.
• Monitor and adjust staffing levels. Surface resourcing needs.
• Anticipate and prepare for the growth of the leadership team. Who is going to fill the next seat?
• Hold the Team accountable for policy standards, timeliness, grooming, cellphones, uniforms, etc.
• Lean into cross training! Our goal is that anyone can eventually work any position.
• Be intentional in fostering a team mentality and mutual respect between the all areas of the business.
• You are a leader in our business! Always hold yourself to a higher standard.
• Seize every opportunity to display intentional care to our valued Team Members.
• Back of house is the primary focus, however a full understanding of front of house operations is also critical to this role.

Team Development and Coaching :

• Schedule recurring feedback / check-In One-on-One Sessions with Senior Team Leads
• Schedule check-in meetings with New Hires 30 days after employment and follow up sessions as needed.
• Conduct 60 day performance reviews with the Operator.
• Provide both formal and informal feedback to the team on an ongoing basis.

Resources :

• Full access to Operator and Business Admin
• Full access to all systems in the restaurant
• Development and Training platforms exclusive to Chick-fil-A

Benefits :

• Health Dental and Vision Benefits
• Competitive Wages* Paid Leadership Training and Personal Development Opportunities
• Closed on Sundays and some Holidays
• Limited hours on other Holidays
• Free Meal during shifts and catering discount

Previous Leadership / Management Experience

• Restaurant Experience Highly Preferred
30+ days ago