Bilingual Insurance Call Center Virtual Trainer

job summary : Responsibilities :

Responsibilities :

• Inspect, monitor trends, coach, motivate and develop a team of Customer
• Service Representatives (CSR’s) to achieve Afni’s performance objectives and individual / team goal attainment.
• Manage virtual classroom dynamics through coaching and properly document undesired behaviors.
• Effectively deliver virtual training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills.

Virtual instructors promote retention through effective use of questioning, remote presentation, and virtual facilitation skills and providing remote feedback and coaching that enhances performance.

• Create a positive virtual environment that fosters trust, openness to learning, and performance excellence.
• Plan and prepare for instruction that drives the appropriate virtual instructional methods, tools, and content.
• Remotely administer attendance and payroll records and reports.

Skills : Call Center, Call Center leadership, Spanish, English, Bilingual (Spanish / English), Call Center Support, Active Listening, Basic Computer Skills, Conflict Resolution, performance improvement, team management, collaboration, property and casualty, virtual facilitating, training and instruction, people management, contact center, ms office 365, online learning platforms, performance excellence Experience : Manager2 year(s)

responsibilities :

• Inspect, monitor trends, coach, motivate and develop a team of Customer
• Service Representatives (CSR’s) to achieve Afni’s performance objectives and individual / team goal attainment.
• Manage virtual classroom dynamics through coaching and properly document undesired behaviors.
• Effectively deliver virtual training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills.

Virtual instructors promote retention through effective use of questioning, remote presentation, and virtual facilitation skills and providing remote feedback and coaching that enhances performance.

• Create a positive virtual environment that fosters trust, openness to learning, and performance excellence.
• Plan and prepare for instruction that drives the appropriate virtual instructional methods, tools, and content.
• Remotely administer attendance and payroll records and reports.

The essential functions of this role include :

working weekends

qualifications : Experience

Experience

• Manager
• 2 years

Education

High School

skills :

• Call Center (1 year of experience is required)
• Call Center leadership (1 year of experience is required)
• Spanish (1 year of experience is required)
• English (1 year of experience is required)
• Bilingual (Spanish / English) (1 year of experience is required)
• Call Center Support
• Active Listening
• Basic Computer Skills
• Conflict Resolution (1 year of experience is required)
• performance improvement (1 year of experience is required)
• team management (1 year of experience is required)
• collaboration
• property and casualty (1 year of experience is preferred)
• virtual facilitating (2 years of experience is required)
• training and instruction (2 years of experience is required)
• people management (2 years of experience is required)
• contact center (2 years of experience is required)
• ms office 365
• online learning platforms
• performance excellence
30+ days ago