Principal Data Scientist, Services Operations

At Qualtrics

We create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

But we are more than a platform we are the creators and stewards of the Experience Management category serving over 18K clients globally.

Building a category takes grit, determination, and a disdain for convention but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them.

Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light.

You won’t have to look to find growth opportunities ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business.

Join over 6,000 people across the globe who think that’s work worth doing.

Principal Data Scientist, Services OperationsWhy We Have This Role

We are investing in data analytics as a core driver of our growth strategy. The Principal Data Scientist will play a pivotal role by turning data into actionable insights that will shape the future of our company.

The aim is to leverage data to maximize revenue potential, optimize pricing strategies, and increase market share.

How You’ll Find Success

Success in this role will stem from your ability to collaborate with cross-functional teams, comprehend complex business challenges, and apply quantitative analysis to derive actionable strategies.

You will use cutting-edge technology and methodologies to analyze vast datasets, identify patterns, and propose innovative solutions that promote sustainable growth.

How You’ll Grow

You will have the autonomy to drive your projects, coach others on how to manage their work and stakeholders, and through continuous learning and leadership opportunities, you will be in a position to influence company strategy.

Things You’ll Do

Do you love problem solving? In this role you will be challenged by executive leadership to find insights to problems, identify scalable solutions, and persuade key leaders to your recommendations.

You will collaborate with counterparts in finance, operations, and engineering on cross-functional problems. You will design, develop and program models to consolidate, automate, and analyze large data sets, and build recommendations for action for the executive team.

Your reports and dashboards will be used across the company from the top leadership to the front line services team members.

It is imperative that your analysis be accurate and compelling. The best candidates are storytellers who use data appropriately to make their story engaging and persuasive.

What We’re Looking For On Your Resume

• BA / BS degree in mathematics, statistics, or another data-oriented field
• Masters in data science is a plus
• 5-7 years of work experience in an analytical role
• Experience managing priorities and timelines without significant oversight
• Proficient in SQL and R or Python, as well as advanced Excel functions
• Proficient in data visualization tools (e.g. Qualtrics, Tableau, DOMO), and principles
• Understanding of statistics and machine learning fundamentals
• Ability to present in front of large groups and executives clearly and concisely
• Ability to discover problems independently and coupled with the ability to execute and solve them largely independently
• Work well with others and with little direction
• Customer-obsessed

What You Should Know About This Team

The Data Team within the Services Operations org is composed of passionate data professionals dedicated to leveraging analytics for financial success.

The team values collaboration, continuous learning, and pushing the boundaries of data science to achieve business objectives.

Our Team’s Favorite Perks And Benefits

• Workspaces : We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration.
• Commuter Benefits : We offer a generous monthly allowance to be used for transportation and to help you commute to the office.
• Wellness Reimbursement : This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Q Mentor Program : Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws : Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please let your Qualtrics contact / recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics.

Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks.

Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

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