I. Position Function :
Responsible for the scheduling of all surgical procedures, and related testing for surgery patients.
II. Job Relationships :
The Surgical Scheduler reports directly to the Practice Manager and / or designee.
The Surgical Scheduler works closely with the physicians, nursing staff, surgery residents and medical assistants and the medical center (i.
e. Pre-Testing, OR Scheduling, Radiology). The Surgical Scheduler works closely with patients, the referring physicians and their office staff.
III. Authority :
The Surgical Scheduler organizes and schedules the work flow of the surgeons’ operating room schedule assuring maximum use of OR time.
IV. A. Responsibilities / Essential Functions :
Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards."
- Schedules all surgical procedures for all l surgeons. This includes all major procedures, as well as, minor procedures.
- Communicates pre-procedure information to patient which may include : date of procedure; arrival time or time of transfer;
pre-procedure instructions (medication instructions, arrival instructions, directions to hospital, discharge information, answer patient questions regarding procedure).
- Obtains insurance authorization of all procedures.
- Works closely and maintains excellent relations with various department personnel within the Hospital system.
- The Surgical Scheduler provides front-desk / reception coverage as needed and deemed necessary by the Manager.
- The Surgical Scheduler will take on different and / or additional responsibilities as needed and deemed necessary by the Practice Manager.
V. Accountability :
Accountable for maintaining the confidentiality and security of all hospital-related, medical staff-related, and patient-related data and information.
Accountable for abiding by all relevant Hospital policies and procedures.
Accountable for obtaining necessary insurance authorization for procedures performed by the surgeons.
VI. Qualifications : Minimum Education :
Minimum Education :
Associates Degree or three years experience in a related health care environment preferred.
Minimum Experience :
Three years experience in a related health care environment
Minimum skills / abilities :
- Articulate individual with excellent interpersonal and communication skills and with experience in dealing with both patients and health care providers.
- Necessary attention to detail.
- Excellent organizational skills.
- Understanding and familiarity of medical terminology.
- Strong computer skills.
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