Natl Internal Traveler Program and Staffing Coordinator

Overview

CommonSpirit Health is a nonprofit Catholic health system dedicated to advancing health for all people. It was created in February 2019 by Catholic Health Initiatives and Dignity Health.

With its national office in Chicago and a team of over 150000 employees and 25000 physicians and advanced practice clinicians CommonSpirit operates more than 2000 care sites from clinics and hospitals to home-based care and virtual care services.

Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

Job Summary / Purpose

The National Clinical Staffing Coordinator will be responsible for the day-to-day oversight of CommonSpirit Health (CSH) National employees associated with Care Base working closely with our internal travelers, facilities, managers and the Sys Director, Strategic Staffing and Virtual Care Continuum Operations.

The National Clinical Staffing Coordinator will take the initiative in creating trusting relationships with each traveler and facility.

This individual will create efficient workflows to support the current and future needs of the national travel program. This position will support the continued growth and development of strategic clinical staffing across the ministry of CommonSpirit Health.

Essential Key Job Responsibilities

• Management of national traveler timecards, ensuring each traveler is coded correctly to ensure proper labor allocation in regards to financial productivity metrics
• Manage and address timecard discrepancies in a timely manner
• Submit and track access provisioning for each national traveler, ensuring they have the proper access as determined by their job
• Address any access issues in a timely manner with thorough and detailed communication
• Assist National Travel Program leadership with order management and fulfillment of internal travel positions via internal travel management software
• Collaborate with National Human Resources and Talent Acquisition to ensure national employees and travelers have a smooth transition from onboarding to the job they were hired into
• Communicate with national internal travelers via phone and email
• Communicate with facility leadership via phone and email. High level of customer service and collaboration for problem solving.
• Document and track data specific to the operations and analytics of national strategic clinical staffing
• Assist the Sys Director, Strategic Staffing and Virtual Care Continuum Operations, with new program implementations / go lives.
• As a national employee, understand the region, market, as well as local structure, culture and relationships.
• Collaborate with all internal and external patients / clients within and across systems.

Qualifications

Required Education and Experience

• Minimum 2 years of recent related experience in healthcare payroll / staffing / office management and / or call center, customer service
• Associates degree or higher

Required Minimum Knowledge, Skills, Abilities and Training

• Must be highly organized
• Must be highly computer literate, including strong skills in Google Workspace, timecard / payroll management (Kronos & TEAM)
• Self-motivated
• Able to make sound judgements at times with limited information
• Embody the values of CommonSpirit Health
• Close attention to detail
• Ability to handle large workload while maintaining a high level of qualify of work

Preferred Qualifications

• Prior experience with timecard / payroll management
• Prior experience in the healthcare travel industry
• Phone exposure (customer service, call center,
30+ days ago