Director of Compliance

What We Do

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

Our Mission : to build self-reliance among youth, adults, and families through high-quality, community-based services.

Our Vision : to foster both long-lasting personal growth and systemic change to improve the adverse social conditions impacting youth, adults, and families.

Lifeline seeks to build resiliency within those we serve, thereby empowering them to reach their highest potential.

Our Core Values :

• Prevention : to provide the earliest intervention to reduce system involvement.
• Quality : to pursue excellence in client intervention and clinical oversight.
• Collaboration : to build mutually beneficial partnerships to increase impact.

For 50 years, Lifeline Community Services (Lifeline) has been helping low-income youth and families achieve self-reliance.

With more than 165 full-time staff members and 215 dedicated volunteers, we offer over 25 unique programs across our five focus areas : youth development, child abuse and domestic violence, housing and self-sufficiency, behavioral health, and anti-human trafficking.

Our programs serve individuals who are predominately low to extremely low-income from communities across San Diego County.

POSITION SUMMARY

The Director of Compliance has the primary responsibility for the development and implementation of Lifeline’s compliance program, establishing a culture of compliance designed to support our comprehensive range of programs and services.

Reporting to the CEO and supervising and growing the compliance team; this is a highly collaborative and influential role, working across all aspects of the organization to ensure operations are being conducted according to established policies and procedures, and in compliance with federal, state, and regulatory policies, including requirements as directed by Lifeline’s various funding sources.

Strategic priorities for this position include :

Relationships : become deeply familiar with our programs and get to know our staff as individuals; support the professional development and confidence of all team members related to compliance;

build out the Compliance Department.

Systems : analyze Lifeline’s current compliance systems and structures at both the organizational and programmatic levels, including technology, policies, and procedures;

recommend opportunities for streamlining and modernization to ensure Lifeline is meeting all requirements, contractual or otherwise.

• Board Relations : support the Audit & Compliance Committee; develop an internal Compliance Committee with staff.
• Personnel : support change management across the organization; facilitate compliance trainings; lead all internal desk reviews.

DUTIES & RESPONSIBILITIES

• Develop, implement, and maintain policies and procedures to ensure the organization operates in compliance with applicable laws, regulations, and internal guidelines.
• Conduct regular risk assessments, identify areas of potential compliance vulnerability, and develop corrective action plans for resolution of problematic issues.
• Design and deliver comprehensive applicable compliance training programs to ensure all employees are knowledgeable of, and in compliance with, pertinent federal and state standards.
• Lead investigations into compliance matters and ensure proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and / or required.
• Work closely with various department leaders and external partners to ensure that compliance tools and strategies are understood, implemented, and maintained across the organization.
• Develop and oversee systems for handling compliance reviews, audits, and examinations.
• Lead, supervise and develop a growing team in the Compliance Department, setting objectives, strategies, and goals, fostering an environment of professional growth and accountability.

BACKGROUND PROFILE

• Passion for and commitment to Lifeline’s mission to build self-reliance among youth, adults, and families through high-quality, community-based services.
• Ethical, transparent, and committed to Lifeline’s values; a proactive and thoughtful leader who is adaptable, culturally sensitive, and inclusive.
• Demonstrated compliance experience within a non-profit, healthcare organization, or similarly regulated environment, with a successful track record of developing effective compliance programs and leading and mentoring a team.
• Strong understanding of statutory and regulatory requirements applicable to non-profit operations.
• Excels in a collaborative environment, engaging with other senior leaders to foster a cohesive strategy across all areas of the organization.
• Committed to leading through diversity, actively promoting and integrating principles of diversity, equity, and inclusion within all compliance practices and team interactions.
• Superb people skills, with exceptionally well-developed listening and communication skills, and the ability to connect with and inspire confidence among a wide range of stakeholders.
• Highly empathetic, exhibiting sound judgment, tact, integrity, and diplomacy when dealing with internal and external stakeholders.
• Demonstrated success in helping to drive organizational growth, leveraging data to help inform both strategic and tactical decision-making.

Requirements

• Pursuant to Lifeline’s COVID-19 mitigation protocols, individuals must be fully vaccinated, subject to legally required exemptions.
• Background check and compliance with pre-employment screening, including drug screening.
• Flexibility to occasionally work outside of traditional business hours as needed to meet organizational priorities.

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