Job Description
Job Description
Dayton Branch Manager
Morgan Services Dayton, OH USA
Benefits Offered
401K, Dental, Life, Medical, Vision
Employment Type
Full-Time
Why Work Here?
Great work environment and great benefits!
The Branch Manager leads and directs all aspects of the individual branch, including : management of personnel, route sales, volume growth, profitability and asset management.
They are responsible for administrative and fiscal responsibilities as well as hands-on tasks to include : recruiting, hiring, training and motivating service representatives.
Other daily duties will include : managing the physical branch, delivering world-class customer service, resolving customer issues, and controlling costs.
This role reports to the Service Manager.
Responsibilities
- Branch manager must regularly meet with key customers, assess current service levels, identify emerging and or unmet needs, and implement corrections and or recommendations that improve service effectiveness.
- Achieve Branch goals in budget, customer retention, revenue and profit growth, and material control.
- All activities connected with customer service and retention for the assigned routes in the branch, including profitability, rerouting, pricing, material control, safety, fleet maintenance, etc.
- With Area Management team, develop area pricing and contract terms strategy for each market segment.
- Recruit, hire and train approximately 5-8 service members in a timely manner on service, revenue growth, product knowledge, negotiation, industry knowledge, pricing, and profitability.
- Protect company resources including members, material and fleet resources by following all Morgan policies.
Job Requirements
- Leader with coaching ability who is enthusiastic and has a positive attitude.
- Assertive and tactful as you will need to coordinate activities that require interdependence.
- Communicate in a clear, confident manner as an authority on service deliverables.
- Comfortable with face to face communication with customers and the ability to build business relationships and has strong negotiation skills.
- Strong curiosity to learn about current issues that affect our customers and the ability to uncover issues our customers are not aware of yet.
- Self-starter with ability to seek out alternative solutions to unclear and complicated issues.
- Understands another’s point of view.
- Extremely flexible and can handle sudden changes to routine.
- High sense of urgency and follow through.
- Reliable, disciplined, trustworthy, and uses a common sense approach to customer issues.
- Highly organized and uses time efficiently.
- Comfortable with technology.
- Ability to lift 75 pounds on a regular basis and move heavy pre-loaders and backup service reps when needed on routes.
Education
College degree preferred
Other
- Current driver’s license and good driving record.
- Successfully pass a hair follicle drug test and background check
Compensation and Benefits
- Salary
- Cell phone
- Two weeks’ vacation per year, which is based on accrual, you may schedule vacation time after six months of employment, with the approval the Service Manager
- Health Insurance PPO, Dental, Vision, Prescription
- 401K
- Pre-Tax bonus after 1 year of employment
- Company-paid life, Accidental Death and Dismemberment, Group Travel Accident and Long-Term Disability Insurance
- Pension Plan (company paid, no contribution required)