Customer Claims Representative

Responsibilities :

• Complicated Dispute Resolution : Investigate and resolve more complicated customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner.
• Collaboration : Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit and collections, cash applications, and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes.
• Problem Solving : Analyze complex situations and find creative solutions to ensure that customers' issues are resolved to their satisfaction while maintaining the company's best interests.
• Documentation : Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the company's CRM system.
• Escalation : Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution.
• Continuous Improvement : Provide feedback and insights to management on recurring customer disputes, process inefficiencies, ongoing improvements in customer service, and operational processes.
• Customer Satisfaction : Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive overall customer experience.
• Tax Corrections : Issue credits / debits to correct taxing errors.
• Special Projects : Participate in texting scenarios for special internal system enhancements.

Requirements :

• 2-4 year degree preferred
• Claims Processing, Business Administration, Accounting / Finance, software delivery, or support change management experience is a plus
• 1-2 years experience in claims management, accounting, order administration, sales support, or related work
• Experience in customer service, dispute resolution, order admin, accounting, finance, sales support, or related field preferred
• Empathetic and patient approach to handling customer concerns
• Familiarity with Salesforce CRM systems
• Experience with Google Chrome, Gmail, Google Apps, Microsoft office, and Data load is a plus.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs.

In other words, we connect top talent with companies.

We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Rate / Salary : Pay : $22 / hourly