Product Trainer

The Company :

Placements.io is a product-first company that is changing the way digital media publishers manage their advertising businesses.

Our SaaS platform makes advertising sales, operations, billing, and revenue reporting painless for digital media publishers and eCommerce.

We understand the importance of creating a connected ecosystem for our customers, who depend on Placements.io to help them scale.

Headquartered in Seattle, where Placements.io was founded, the company launched its New York office in early 2018 and expanded to London in 2019, Taipei in 2020, and now Singapore in 2023.

The Position :

As a Product Trainer at Placements.io, you will play a crucial role in ensuring our clients and internal teams are well-versed in our product offerings.

You will design, develop, and deliver comprehensive training programs that enhance user proficiency and drive product adoption.

Your efforts will help clients optimize their use of our platform, leading to greater satisfaction and retention.

Responsibilities :

• Training Program Development : Create and maintain engaging training materials, including documentation, video tutorials, webinars, and e-learning modules, tailored to various audiences.
• Client Training : Conduct virtual and on-site training sessions for new and existing clients, ensuring they understand and can effectively use the Placements.io platform.
• Internal Training : Educate internal teams, including sales, customer support, and product development, on product features, updates, and best practices.
• Continuous Improvement : Gather feedback from trainees and stakeholders to continuously improve training materials and methods.

Stay updated on product changes and industry trends to ensure training content remains current.

• Support : Provide ongoing support and troubleshooting assistance to clients and internal teams post-training.
• Documentation : Develop and update comprehensive user guides, FAQs, and other instructional materials to support training initiatives.
• Performance Metrics : Track and report on training effectiveness using metrics and feedback to measure success and identify areas for improvement.

Requirements :

• Bachelor's degree in Education, Business, Communications, or a related field.
• Proven experience as a product trainer, corporate trainer, or similar role in a technology or SaaS company.
• Strong understanding of adult learning principles and instructional design.
• Excellent communication and presentation skills with the ability to explain complex concepts in a clear and engaging manner.
• Proficiency in creating training materials using various tools and platforms (e.g., LMS, video editing software, presentation tools).
• Ability to work independently and manage multiple projects simultaneously.
• Willingness to travel occasionally for on-site training sessions.
• Familiarity with ad tech or media industry is a plus.
• MBA Preferred

Benefits Include :

• Competitive salary
• Early-stage stock options
• Open PTO
• 401k match
• Company paid medical, dental, vision, and life insurance
• Regular company lunches and happy hours
• Gym membership reimbursement
• Cell phone reimbursement

To apply to our open positions, please email your resume, cover letter, and the name of the position you are applying for to redacted .

We look forward to meeting you!

EEO Employer : Placements.io is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Reasonable Accommodation Statement

Placements.io complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please send a request to redacted .

All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation :

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected base salary range for this role in the selected city :

New York, NY - $130,000 - $150,000 USD

The base salary offered to a candidate may be influenced by various factors, including but not limited to relevant experience, skills, qualifications, education, work location, and other business and organizational needs.