Enterprise Network Engineer

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world.

We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better.

And it means we prioritize a diverse F5 community where each individual can thrive.

Our Enterprise Network Engineering (ENE) team consists of talented engineers who are trusted both internally and externally to bring sound analyses to bewildering problems, delivering sophisticated and comprehensive solutions.

You will break the mold!

This is a remote working opportunity!

The traditional lines between network engineering, system administration, and application development are blurring with today's abstracted environments, and you will apply your expertise in each of these to make advanced technology work.

When not solving customer support issues, you may be involved in mentoring, building tools to improve both the organization, and troubleshooting processes, creating or contributing to training to spread knowledge throughout the business, and investigating new technologies.

We'd like to see you display your passion for solving problems, leveraging technology in creative ways to accomplish goals, and sharing knowledge with others.

You'll be cool under pressure, a master of carefully disentangling and solving the most complex of mysteries, and always looking for opportunities to improve the way things work.

When faced with the unknown, an ENE's first response is "Challenge Accepted."

What will you do?

Provide Tier-3 support for F5 Global Services.

Take ownership of issues and drive them to resolution.

Handle technical issues of any complexity with minimal supervision.

Appropriately manage time and customer issues based on issue severity and business needs.

Develop creative solutions to problems and prove them out in a lab environment.

Solve the unsolvable. Thrive on attacking complex technical challenges that can span the OSI model into application behavior and software / hardware interactions.

Direct interaction with Product Development group on behalf of all external organizations and customers.

Work with Product Development and Product Management to ensure products are implemented in ways that meet customer requirements.

Participate in knowledge-share via documentation creation, training, and mentoring.

Spend about 70% working on escalations (customer issues), and 30% working on other departmental projects.

Role-specific info

ATM : Provide support for the core TMOS platform and components (BIG-IP LTM and GTM), spanning networking layers and complex software / hardware interactions.

ASM : Support for web application firewalls and denial of service defense

AFM : Support for network layer firewalls and denial of service defense

Skills, attributes and experience we'd like to see :

Containerizing & Clustering : Compose, Docker, Dockerfiles, ECS, Helm, Kubernetes, Nginx, Vagrant

Configuration Management : Ansible, Chef, Cloudformation, Pipeline, Puppet, Jenkins, SaltStack, Terraform

CI / CD Implementation : Circle CI, GitLab, Jenkins, Mule, Spinnaker

NoSQL : Cassandra, ElasticSearch, Kafka, MongoDB, Redis

Open Source Database : Cassandra, CockroachDB, CouchDB, MariaDB, MongoDB, MySQL, MSSQL, Neo4j, PGAdmin, PostgreSQL, RDBMS, Redis, RethinkDB, SQLite

Deep conceptual knowledge of the architecture of software and networking protocols; why things are designed the way they are.

Expertise in Linux System’s Administration

Feel at home in a *nix CLI environment.

Expert technical knowledge of and experience troubleshooting TCP / IP networks

Detailed protocol analysis using tools such as tcpdump, tshark, and Wireshark.

Experience using tools such as Fiddler, HttpWatch, Burp Suite, socat, and netcat.

Packet manipulation and crafting using tools such as hping, scapy, and iptables.

Traffic generation and replay using tools such as apachebench and tcpreplay.

Comfortable with the layers of abstraction present in virtualization, encapsulation, and clustered computing environments.

Familiarity with a wide variety of networking topics.

Undaunted by unknown technologies / quickly capable of coming up to speed on modern technologies.

Strong interpersonal and presentation skills, both oral and written. Must be able to articulate deeply complex technical topics to customers, peers, and non-technical personnel in understandable manners.

Ability to defuse complicated technical and political situations with enterprise customers

How do you qualify?

Provide 8+ years of relevant work experience in supporting product

Strong background in programming or scripting languages (e.g. Bash / shell, Python, C, Perl, Ruby, Lua, Go, Rust)

Hold a Degree in Computer Science or related field

Other preferences :

Training & presentation skills experience is an advantage

Strong / Expert knowledge in any of the following : Switching and Routing

TLS / SSL, IPsec, and cryptography

HTTP, HTTP / 2, SPDY

Web technologies (e.g. JavaScript, HTML, SOAP, REST, WebSockets, CSS)

Network Security

Tiered application architectures

Kubernetes, Docker, RedHat OpenShift Certifications is an advantage

Version Control systems : GitHub

Strong knowledge of Scripting and JSON PATH

Physical Demands and Work Environment

Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.

Duties may require being on-call periodically and working outside normal working hours (holidays, evenings, and / or weekends).

Duties may require the ability to travel via automobile or airplane, up to 10% of time.

LI-DC1

LI-Remote

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The annual U.S. base pay range for this position is : $107,180.00 - $160,770.00

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business.

The pay range referenced is as of the time of the job posting and is subject to change.