Director of Villa Operations

Marriott Director of Villa Operations Scottsdale, Arizona

Job Category : Rooms & Guest Services Operations

If you think you are the right match for the following opportunity, apply after reading the complete description.

Location : Kierland Villas WS, 15620 North Clubgate Dr, Scottsdale, Arizona, United States

Schedule : Full-Time

Position Type : Management

JOB SUMMARY :

Functions as the Operational Business leader of the property. Areas of responsibility may include Front Office, Housekeeping, Food and Beverage / Culinary, Engineering / Maintenance, and Recreation.

Works with direct reports (e.g., department heads) to develop and implement departmental strategies and manage the implementation of the brand service strategy and brand initiatives.

Verifies that Villas Operations meet the brand’s standards, targets customer / owner needs, monitors employee satisfaction, focuses on growing revenues, maximizes the financial performance of the department, and develops positive owner relations.

CANDIDATE PROFILE :

Education and Experience :

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major;

4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES :

Managing Profitability and Owner Relations :

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Maintains a strong, positive relationship with the Board of Directors of the property HOA’s.
• Attends quarterly Board of Director meeting for HOA.
• Develops yearly HOA Budget in tandem with Vistana Finance and presents it to the Board of Directors for approval.
• Provides leadership at Annual Homeowners Association Meeting including support for report out on the year's activities and results, as well as providing open Q&A for those attending the meetings.
• Conducts monthly P&L with Property team and Vistana Finance.
• Attends Quarterly Business Review meetings with Vistana Corporate team reviewing the quarter’s results to budget / forecast and overall financial health of the HOA.
• Establishes Vistana approved contracts with all vendors, verifying that appropriate records are maintained for all vendors.
• Reviews reports and financial statements to determine hotel operations performance against budget.

Managing Revenue Goals :

• Focuses on growing revenues and maximizes the financial performance of the department.
• Collaborates with Revenue Management to monetize Developer Owned units, HOA owned Units, SPG Conversion Units from Owners, and unused Owner inventory through daily rental of units.
• Participates in weekly revenue forecast meetings to review current rate strategies and revenue generation.

Leading Operations and Department Teams :

• Functions as the strategic business leader of the property's Hotel Operations; areas of responsibility may include Recreation, Front Office, Housekeeping, Food and Beverage / Culinary, and Engineering / Maintenance.
• Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees.
• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.

Managing the Guest Experience :

• Reviews guest feedback with leadership team and verifies that appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Managing and Conducting Human Resources Activities :

• Verifies that employees are treated fairly and equitably.
• Fosters employee commitment to providing excellent service.
• Solicits employee feedback and reviews employee satisfaction results to identify and address employee problems or concerns.

The salary range for this position is $77,000 to $111,565 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, and other incentives.

Benefits and compensation are subject to eligibility, waiting periods, and other conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive culture.

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