Inside Service Technician - Hot Side (Remote Schedule)

Position at Parts Town

See What We’re All About

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family.

Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key.

But we’re also looking for unique enthusiasm, high integrity, courage to embrace change and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds.

That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc.

5000 list, fourteen years in a row and the Crain’s Fast 50 list nine times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace in 2020, 2021, 2022, and 2023.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat Apply Today!

leeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat Apply Today!

Perks

• Parts Town Pride check out our and
• Quarterly profit-sharing bonus
• Remote Work
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options : Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k / 401k match, employee assistance programs and time away don’t worry, we’ve got you covered.

The Job at aGlance

As aInsideServiceTechnician(internally known as aTech Wizard), you will directly communicate with end users and field technicians to providetechnicalsupport over the phone and via email.

On a daily basis, you’ll assist with repairs on warranty and non-warranty foodservice equipment (specificallyhot-side units).

You’ll work closely with manufacturers to recommend engineering changes and document equipment / component failure rates.

After completing the onboarding process, you’ll also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications!

A Typical Day

• Provide exceptional customer service, effectively communicating equipmentinformation and troubleshooting solutions in a friendly and professional manner
• Utilize equipment manuals,wiring diagrams, and parts listingsto diagnose and resolve equipment issues
• Maintainallcustomer call information intoa company database to better assist future inquiries

To Land This Opportunity

• You have experiencein electric / gas appliance repair, refrigeration, or HVAC(or relevant training / schooling)
• Youare fluent in English andhave excellent written and verbal communication skills
• You’re confident using a computer and navigatingprograms such asMS Word & Outlook
• You’re passionate about troubleshooting andfinding innovative solutions to difficult problems
• You have the ability to multitask and thrive in a fast paced, team atmosphere

About Your Future Team

Our Technical Service group is full of high-performing team members who have a passion and enthusiasm to work hard and play hard!