Customer Operations Manager

VirtualVocations
Littleton, Colorado, United States
Full-time

A company is looking for a Manager, Customer Operations to lead a team of customer success specialists in providing excellent service to production customers.

Key ResponsibilitiesDirect the Customer Operations team to resolve issues and requests promptlyDevelop metrics and performance indicators to measure team successManage staffing, training, and career development of team membersRequired Qualifications10+ years in Service Delivery with 5+ years in a leadership roleExperience with IT Service Management (ITIL) processesDemonstrated history of data-enabled decision makingAbility to establish and measure Service Level Agreements (SLAs)Proven track record in customer success and relationship building

11 days ago
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