Unemployment Compensation Specialist 1

Reference # : 4678243 THE POSITIONAre you a problem solver with exceptional customer service skills? If so, this is the job for you! The Department of Labor & Industry is seeking a dedicated Unemployment Compensation (UC) Specialist 1 to join us in our Office of Unemployment Compensation (UC) Tax Services, Employer Account Services section.

This position is customer service focused on reviewing, researching, and analyzing employer issues and inquiries. Bring your ambition and talents to our team! DESCRIPTION OF WORKThis position is primarily responsible for receiving inquiries from employers, third-party administrators, representatives, legal and legislative authorities and other external customers via telephone, chat, electronic and paper correspondence.

Inquiries concern a wide range of UC related topics and may involve account, technical and / or legal issues. In this role, you will have the opportunity to investigate the circumstances surrounding the employer's concerns, evaluate and apply Pennsylvania UC law, analyze, and provide solutions to inquiries.

Communication is key as you will be participating in meetings with internal groups including employers and third-party representatives.

Interested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information : Full-time employment Work hours are 8 : 30 AM to 4 : 30 PM, Monday - Friday, with a 30-minute lunch.

Telework : You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Salary : Starting salary is non-negotiable.

You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

• REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS Minimum Experience and Training Requirements : One year as an Unemployment Compensation Claims Intake Interviewer or Unemployment Compensation Tax Technician (commonwealth titles);
• or One year of technical work experience in an unemployment compensation program, or employment-services program; and a bachelor's degree;

or An equivalent combination of experience and training.Other Requirements : You must meet the PA residency requirement.

For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions.

Legal Requirements : This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.

• Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to : a fingerprint-based federal records check;
• a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and / or attended school within the last five (5) years;

and a citizenship / residency verification. How to Apply : Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience / education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements.

Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.Veterans : Pennsylvania law (51 Pa.

C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.

To learn more about employment preferences for veterans, go to www.employment.pa.gov / Additional%20Info / Pages / default.

aspx and click the Veterans' Preference tab or contact us at [email protected]. Telecommunications Relay Service (TRS) : 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATIONCompleting the application, including all supplemental questions, serves as your exam for this position.

No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

Your score is valid for this specific posting only. You must provide complete and accurate information or : your score may be lower than deserved.

you may be disqualified. You may only apply / test once for this posting. Your results will be provided via email.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.