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Office Administrative Assistant

Office Administrative Assistant

Liberty PureTowson, MD, US
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Job Description :

Office Administrative Assistant Location : Phoenix, MD
Salary : $20–$25 per hour
Employment Type : Full-Time Overview : 
We are seeking a detail-oriented and experienced Office Administrative Assistant to join our team in the plumbing and water treatment industry.

  • The ideal candidate will have a strong background in customer service, scheduling, and office management, with knowledge of Maryland locations to support our operations effectively.

Key Responsibilities :

  • Scheduling & Coordination : Manage and coordinate service schedules for technicians, ensuring efficient allocation of resources and timely customer appointments.
  • Customer Service : Act as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining high customer satisfaction.
  • Administrative Support : Perform general office tasks, including data entry, filing, answering phones, and managing correspondence.
  • Office Management : Oversee office operations, including inventory management of office supplies, coordinating with vendors, and ensuring a well-organized work environment.
  • Documentation & Reporting : Maintain accurate records of service calls, customer interactions, and other administrative activities.

    • Prepare reports as needed.

  • Local Knowledge :
  • Utilize familiarity with Maryland locations to assist in route planning and customer communications.

    • Qualifications :

  • Experience :
  • Minimum of 2 years of administrative experience in the plumbing or water treatment industry.
  • Proven customer service representative (CSR) experience.
  • Office management experience preferred.
  • Skills & Knowledge :
  • Strong organizational and multitasking abilities.
  • Proficiency in scheduling and calendar management.
  • Excellent communication skills, both verbal and written.
  • Familiarity with Maryland geography and locations.
  • Attributes :
  • Detail-oriented with a proactive approach to problem-solving.
  • Ability to work independently and as part of a team.
  • Professional demeanor and strong interpersonal skills.

    • Requirements :

  • High school diploma or equivalent; additional certifications in office administration or related fields are a plus.
  • Must be able to work in-office in Phoenix, Maryland.
  • Previous industry experience in plumbing or water treatment is mandatory.
  • Overall home improvement industry experience will be considered.

    • Benefits :

  • Competitive hourly wage ($20–$25 / hour).
  • Opportunities for growth within the company.
  • Supportive and collaborative work environment.
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