This role is responsible for making appointments for patient procedures and office visits.
- Schedules appointments for patients by telephone or at the check-out desk.
- Uses a computerized system to match physician / clinician availability with patient's preferences in terms of date and time.
- Maintains scheduling system so records are accurate and complete and can be used to analyze patient / staffing patterns.
- Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
- Communicates as needed with physicians / clinicians and other staff about any patient concerns / issues related to scheduling.
- Consults with practice manager about any system problems.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
Qualifications :
- High school diploma / GED
- Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.
- Knowledge of medical practice protocols related to scheduling appointments.
- Knowledge of customer service principles and techniques.
- Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
- Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
Physical Demands :
Mostly sedentary duty. 10 pounds, maximum lifting, occasional lift / carry of small articles. Some standing, walking, reaching.
This role involves direct patient contact.
Perks
- Monday - Friday Day Shift Only
- No Weekends, Nights, or Holidays
- Employer-Sponsored Short Term & Long Term Disability Insurance
- Employer-Sponsored Life Insurance
- Wellness Program
- Referral Bonus Program
Benefits
- Medical, Dental, Vision
- 401k with employer contribution
- PTO & Paid Holidays
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