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Associate Production Support Analyst

VirtualVocations
Chula Vista, California, United States
Full-time

A company is looking for an Associate Production Support Analyst.Key Responsibilities : Provide excellent customer service to end users of IRT systemsTroubleshoot technical and non-technical issues and document queries in the ticketing systemCollaborate with internal teams and execute SQL data scripts as neededQualifications and Education : BA / BS Degree and / or relevant experience1-2+ years' experience in a user-facing role providing technical supportExperience with SQL databases and ability to learn technical concepts quicklyExperience in the life science industry is preferredPrior experience with IVR, IWR, and IMR platforms is ideal

16 hours ago
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