Instructional Designer / Technical Writer

About Us : Since 1987, Eagle Fire Inc. has evolved into a best-of-class provider of fire sprinkler systems, fire protection, life safety services, special hazards systems, fire alarm services, access control systems, fire protection systems management, and fire extinguisher sales and service in support of commercial, industrial, government, and mercantile facilities.

We are actively growing across our 6 states (VA, NC, SC, GA, AL,TN) to provide more consistency in schedules, faster response time to our clients, and internal promotion opportunities.

We encourage you to apply if you are interested in a secure career with a company that will invest in you.

Job Summary : Creates, writes, and edits publications to include manuals, standards and procedures, videos, eLearning, and related materials.

Works as a resource in writing, developing, and maintaining business, technical, and training materials.

Responsibilities :

• Develop written content (standard operating procedures, manuals, quick guides) using work processing software to support operational business policies, procedures, and processes.
• Create digital content (graphics, videos, voice over demos, animations) to support delivery of training via multiple Learning Management Systems (LMSs).
• Develop, publish, and deploy training materials using eLearning software per established corporate standards with respect to order, style, terminology, and quality.
• Adhere to and uphold stringent company-specific documentation standards and requirements with regard to format, style, & terminology.
• Review existing publications and recommend revisions, changes, and / or enhancements in approach, scope, and format.
• Maintain Documentation Management System and other tools utilized to create and maintain corporate / department level documentation.
• Work closely with subject matter experts (SMEs) to understand and present technical materials.
• Coordinate multiple projects at a time and meet schedule and deadlines set forth.
• Performance other related duties as required.

Qualifications :

• Bachelor’s degree with major in Education, Graphic Design, or English preferred.
• Minimum of two (2) years of experience as an instructional designer, technical writer, graphic designer, content creator, teacher, or equivalent.
• Excellent English writing and oral communication skills which will include editing skills, including attention to detail and organization.
• Proven ability to listen, reflect, summarize, and communicate technical information succinctly.
• Must be able to utilize word processing software to produce timely and thorough written publications.
• Experience utilizing design software to produce quality and engaging learning content.
• Keen understanding of principles in technical writing, teaching, eLearning, user experience, and other related procedures.
• Self-starter with ability to work alone, problem solve, handle multiple projects, identify priorities, and manage time-sensitive projects.

Working Conditions :

• Position is onsite in an air-conditioned office environment. Occasional travel to other company locations may be needed.
• Standard work hours are typical with additional time commitment as needed based on deadlines.

Physical Requirements :

• Prolonged periods sitting at a desk and working on a computer.
• Ability to use telephone, computer and other office equipment.
• May be required to walk about the office as needed.
• Must continuously adhere to Company’s Controlled Substances and Alcohol Standard.

Eagle Fire Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.