Data Entry Customer Service
Job Description
Job Description
Description
Position : Data Entry Customer Service
Company : Pocket Ledge
Location : Jersey City, NJ
Salary Range : $18.50 - $28.00 per hour (depending on experience)
About Pocket Ledge :
At Pocket Ledge, we’re more than just a marketing company we’re your dedicated partner in achieving business excellence. With a passion for innovation and a commitment to results, we’ve been helping businesses like yours thrive in the dynamic world of marketing.
Job Description :
We are seeking a detail-oriented and customer-focused individual to join our team as a Data Entry Customer Service representative.
In this role, you will be responsible for accurately inputting customer data into our systems while providing exceptional customer service.
Key Responsibilities
- Accurately input and maintain customer data in our systems.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide exceptional customer service and ensure a positive customer experience.
- Collaborate with the customer service team to address any customer concerns or challenges.
- Identify and recommend process improvements to enhance efficiency and customer satisfaction.
- Maintain detailed and accurate records of customer interactions and transactions.
Skills, Knowledge and Expertise
- High school diploma or equivalent.
- Previous experience in data entry or customer service is preferred.
- Strong attention to detail and accuracy.
- Excellent communication skills, both written and verbal.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multi-task and prioritize tasks effectively.
- Strong problem-solving skills and ability to work well under pressure.
Benefits
- Competitive salary based on experience and qualifications.
- Comprehensive benefits package, including health insurance, dental and vision coverage, retirement savings plan, and paid time off.
- Opportunities for professional development and advancement within the company.
- Vibrant office culture with a collaborative and supportive team environment.
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