Mortgage Loan Processor

About Tomo

Tomo's mission is not just to make homebuying joyful, or to make homebuying easy, or to make homebuying fast. Tomo's mission is to advantage the homebuyer.

Everyone else is in line ready to take their cut from a homebuyer - and all too often that cut is not deserved. We are by their side trying to give them a leg up, trying to give them information others don't have, give them advice others don't have, give them a lower cost that others don't have - all that they can use to achieve better outcomes than they'd be able to otherwise.

The elevator pitchâ?

Tomo is growing our mortgage operations team, and we're looking for our next GOAT! A Mortgage Loan Processor leverages established guidelines to ensure loan applications are accurate, and include compliant supporting documentation.

Our team's ultimate goal is to work closely and collaboratively to achieve on-time closings, while building a memorable experience for our customers.

We are looking for resourceful Processors with proactive pipeline management skills and excellent intuition about customer experience and needs.

The ideal candidate for this role gets excited about moving quickly, using technology, innovating, and being around customer-centric teammates.

This role is based in our office Monday- Wednesday, and is remote optional on Thursdays and Fridays. This role is based in Seattle, WA, Stamford, CT or Detroit, MI.

The things you're a GOAT atâ?

Serve as the primary relationship manager and point of contact for the customer from rate lock to close, collaborating with other functions to make this happen

Perform all processing, pre-underwriting, and pre-closing tasks required to proactively manage mortgage loan files from receipt in processing to final disposition

Verify accuracy and adherence to investor guidelines of all documents required for a complete submission to Underwriting (including appraisal and title)

Collaborate with the agent to obtain necessary documentation (if needed) for approval and keep him or her informed of the status of the application

Use Tomo's tools to proactively communicate with the customer and keep them informed throughout the loan process

Consistently meet target service level objectives

Initiate follow-up phone calls to members and third parties to obtain necessary loan documentation, title, credit and / or collateral information

Meet stated objectives for quality submissions to Underwriting

Maintain proactive review of pipeline to ensure that rate locks do not expire

Coordinate closings with all parties and assists with post-closing follow-up, as necessary

Identify opportunities for process improvements and serves as a project resource in the implementation of system enhancements or process improvements

When Closing Disclosure is sent to customer, offer option to review and answer questions

The things you'll be doingâ?

Understanding of the mortgage lending process

Ability to handle multiple purchase applications simultaneously in a fast paced environment - On time close is very important to us!

Strong written and verbal communication

Strong performance in team environments

Detail orientation with a strong focus on quality

Superior customer centricity

You may also have the extrasâ?

Bachelor's Degree

2+ years experience of mortgage loan processing specifically purchase transactions

Ability to obtain and maintain NMLS registration

Byte Experience

Non-QM and broker experience / knowledge

The expected annual compensation for this position will be between

$65,000

$75,000 USD