Front Desk Associate

Job Overview :

An Administrator, On-Site Propert y performs all administrative tasks to ensure the smooth operation of the office, including handling correspondence, phone calls and scheduling.

Compensation : $18 - $20 an hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities.

For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities :

Administrative :

• Perform all administrative tasks to ensure the smooth operation of the office, including handling correspondence, phone calls and scheduling.
• Assist in preparation and distribution of agendas, notices, reports and other documents required for monthly board and annual meetings.

Take minutes of the board meetings. Follow up on items requested by the boards after meetings.

• Order and maintain supplies and arrange for equipment maintenance.
• Assist staff with requested items.
• Prepare and monitor non-compliance letters, hearing and decision notices.
• Other duties as requested by Manager.
• Prepare new homeowner handbooks and schedule and perform new resident orientation as needed.

Member Services :

• Respond to and addresses resident concerns and complaints.
• Issue and register / activate transponders.
• Assist new owners with completion of registration forms and review of documents

Responsibilities :

• Answer and direct phone calls
• Organize and schedule meetings and appointments
• Maintain contact lists
• Produce and distribute correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Provide information by answering questions and requests
• Generate reports
• Handle multiple projects
• Contribute to team effort by accomplishing related results as needed
• Carry out administrative duties such as filing, data entry, copying, binding, scanning etc.
• Write letters and emails on behalf of other office staff
• Cover the reception desk
• Maintain computer and manual filing systems
• Handle sensitive information in a confidential manner
• Take accurate minutes of meetings
• Reply to email, telephone or face to face enquiries

Skills & Qualifications :

• Data Entry
• Ability to Multitask
• Meet deadlines
• Do presentations in a group setting
• Microsoft Windows
• Outlook
• Excel
• Must be able to bend and raise arms and do filing
• Must be able to lift boxes
• Work in a noisy team environment
• Ability to handle problem residents
• Perform tasks in a timely manner
• Excellent phone manner
• Punctual
• Able to sit for lengths of time
• Read and follow instructions

What We Offer :

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us :

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture.

Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer :

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws.

All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

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