Job Title : Technical Support Representative
Job Duration : Months on W
Job Location : Remote
SHIFT : nd shift Hours : pm-pm
Training : Evening Shift : December nd-th pm-pm
MUST BE ABLE TO TRAIN EVERYDAY, NO MAKE UP DATES
Hours for project :
December nd- hours per week up till December th
December th- January th - hours per week dependent upon activity.
Note : January th will start offboarding talent no longer needed. May keep others on through February, no guarantee.
Holidays worked : New Year's Eve / New Year's Day
MUST WORK DATES :
Jan th and th are must workdays, shifts will start at am on these days
Equipment needed :
Must have own PC or Laptop and able to support Windows and be able to download software. Must have good internet connectivity.
Dual Monitors strongly needed, as well as headset.
Onboarding :
Education and Employment verifications are not required- waived by client
THC not required as part of drug screening
Drug screenings must start October th
Overview
Provides front-line customer service support via phone to all our client’s internal and external customers. our client Retail Solutions is an inventory company that provides scanners and access points to our retail clients so they can conduct a self-scan inventory.
They call into the Help Desk with various questions as to how to set up the equipment and view the reporting dashboard. We walk the clients through the setup and inventory process if needed and assist them with any questions they may have.
Responsibilities : Technical Support
No medical billing, etc. Those with technical background will be considered first.
- Provides assistance to customers during all phases of the inventory process.
- Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
- Coordinates internal operational activities to ensure each order / request is processed in a timely manner as agreed to with customer.
- Prepares and enters required client information / requests into department’s database to document customer interaction and resolution.
- Works under close supervision to answer questions regarding company products and services.
- Directs callers to appropriate resources
- Escalates complex questions to more senior representatives
Qualifications
- HS Diploma and College background required.
- Light IT background preferred.
- Prior customer service experience a must.
- Excellent communications skills.
- Computer literate; exposure to Windows environment.
- Worked remote previously preferred
- Spanish speaking needed
- Flexible availability (especially weekends)
Customer Support Representative I
Provides front-line customer service support via phone to all our client’s internal and external customers. Job Title: Technical Support Representative. Must have own PC or Laptop and able to support Windows and be able to download software. Provides assistance to customers during all phases of the ...
Customer Service Representative (Office and Administrative Support)
The selected individual will serve as a liaison between, customers, clients, and sales for a prominent electrical distributor company. Interpersonal and customer service skills. ...
Customer Tech Support Specialist
You will be part of IntelliShift’s Customer Experience (CX) organization within a frontline support team comprised of highly skilled representatives with interdisciplinary technical aptitude providing best-in-class customer care. Demonstrated ability to work closely with customer experience, s...
Automotive Sales Representative
New / Pre-Owned Retail Sales Professional!. Previous Auto Sales experience is preferred but not required! We Train!. New and Used Sales - Job Responsibilities:. Sales Associate - Requirements:. ...
Technical Support Specialist
The Technical Support Specialist will provide hands-on and remote support for security systems and IT infrastructure. Digital Provisions is seeking a Technical Support Specialist for its Ronkonkoma, NY Branch. Technical Support & Troubleshooting:. Provide clear and patient communication when ass...
Customer Service Representative
General SummaryAs a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store ...
Business Systems Analyst, Customer Support
As a Business Systems Analyst for Customer Support, you will manage and enhance APS's customer support platforms, including ticketing systems, help desks, and knowledge management tools. You will also provide technical support and training to the customer support team, ensuring they effectively use ...
Automotive Electronics Customer Support Specialist
In this role, you’ll work closely with both our customers and engineers, helping to troubleshoot issues, answer technical questions, and ensure our customers receive the support they need. Offer top-notch troubleshooting, installation guidance, and technical support to our customers, dealers, and di...
Customer Service Associate
Customer ExperienceEngages customers and patients by greeting them and offering assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e. Provides cust...
Full Time Store Customer Service Specialist
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...