Job Description
We are looking for an IT Support Technician to assist end users with IT support at our recently expanded distribution campus in Midway, KY.
We are looking for a high-energy, tech-savvy resource that is a quick study and eager to learn about desktop and distribution technologies from existing onsite resources and through collaboration with our HQ IT team in Southern California.
A day in the office looks like this :
- Schedule : 10am-6 : 30pm, Monday- Friday
- Providing Help Desk support for DC management and end users
- Maintaining DC / warehouse equipment and spare inventory
- Building, deploying, maintaining, and troubleshooting personal computers (laptop / desktop), printers (laser / Zebra), and RF wireless equipment
- Performing basic network and RF troubleshooting
- Responding to service issues and requests in a timely, efficient manner
- Responding to calls and assigning tickets; updating tickets in Freshservice system
- Performing Office365 user maintenance and assisting with O365 setup and support
- Maintaining an excellent working relationship and customer service skills with end users
- Collaborating with other IT Operations personnel to achieve the best results
- Translating technical terms into non-technical language for users and onsite leadership
- Assisting DC staff in troubleshooting conveyor or other system issues when necessary
- Recognizing high-priority issues and responding accordingly
- Being available for off-hours on-call and / or occasional flexibility with working hours if needed
Qualifications
Got the skills and experience? Here’s what we’re looking for :
- 1 2 years of computer support experience; previous Desktop Support experience a plus
- Solid grasp of troubleshooting Windows, Mac, iPhone® and Android® technologies
- 1-2 years of HP printer and Zebra label printer experience
- Past experience with Android based RF equipment is a plus
- Self-motivated with good time management and organizational skills
- Sense of urgency
- Excellent attention to detail
- Strong interpersonal and communication skills
- Ability to perform at a high level without close supervision
- Ability to articulate technical issues clearly
- Availability for on-call rotation and / or occasional Saturdays (standard work week is Monday Friday)
Additional Information
And here’s our end of the bargain!
- Competitive compensation based on skills and experience, plus a bonus plan
- Paid leave for new parents to support work / life balance and family bonding
- Excellent medical / dental and vision coverage EPO, PPO and HSA
- 401(k) retirement plan with company contribution (because you will retire someday)
- Flexible benefits choose what you like, ignore the rest
- Generous employee discount
- Casual dress and we really mean it
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