Delivery Logistics Coordinator

Summary : The Delivery Logistics Coordinator is a values-based leader that will lead the Logistics Specialists and Delivery Drivers to maintain or exceed established service levels and first-class customer support.

This position has oversight responsibility for the team that schedules delivery logistics from any FHI facility utilizing internal truck fleet or 3rd party carriers;

organizes delivery drivers, routes, and schedules to expedite delivery of customer orders, distribution transfers and resolves delivery-related issues.

The Delivery Logistics Coordinator will evaluate and implement improvements to current internal and external distribution methods and systems to coordinate efficient and effective delivery of orders to various customer locations and / or to store locations.

This role is responsible for the synergy amongst the warehouse, yard, and outside sales teams.

What’s in Friedman’s toolbox for Team Members :

• 401(k) match up to 3% and 50 cents on the dollar for any amount greater than 3% up to 5%
• Medical, Dental and Vision bundled benefit plan
• Team Member discount on all merchandise
• Tuition reimbursement to further career path

Essential Job Duties and Responsibilities :

• Maintain a customer-first mentality by providing the best possible customer experience, through rapid response times and collaborative relationships with store sales teams.
• Oversee efficiency of routing information into routing system to create delivery routes that meet customer needs and fleet capabilities while maximizing customer service and minimizing delivery costs.
• Ensure direct reports, located at retail store locations, execute processes and procedures, and continuously develop Team Members’ technical and customer service skills through hands-on supervision and management
• Coordinate customer orders, order fulfillment, and delivery processes from beginning to end (entries, accuracy, resolving discrepancies, tracking, delivery changes and confirmations)
• Develop a regular cadence to lead, develop and grow existing team, as well as work to develop / maintain strong cross-functional relationships partners in multiple locations.
• Coach Logistics Team on processes, procedures, technical skills, understanding internal and external customer preferences, and critical problem solving and quality performance.
• Work daily with the Logistics Software systems including but not limited to : Blue Horseshoe AXLE, Microsoft Power BI, and Microsoft Dynamics 365
• Investigate and resolve complex delivery system issues to develop timely and cost-effective solutions.
• Communicate and interact with customers and / or store leaders to resolve complex delivery arrangements and / or escalated issues.
• Provide weekly feedback loop to the Distribution & Logistics Manager on team performance at each store, opportunities for improvement and challenges they face.
• Interpret and communicate Company SOPs, policies, work procedures and legal regulations, addressing non-compliance in a timely manner.
• Ensure all Daily Vehicle Inspection Reports (DVIR) are completed and filed accordingly as prescribed by DOT regulations.

Communicating Out of Service issues with Fleet & Facilities Manager as well as the Distribution & Logistics Manager. Issue maintenance work orders as needed.

• Coordinate with Fleet & Facilities Manager 90-day vehicle inspections and repairs with vehicle maintenance vendor.
• Conduct preliminary accident investigations.
• Responsible for safe and thorough opening / closing procedures for the Distribution Center facility.

Experience : 5 years of Supervisory experience in managing, developing and growing teams in multiple locations. Minimum of 4 years’ experience managing complex delivery scheduling, utilizing logistics software, with previous experience in distribution, customer deliveries, and warehousing.

Knowledge, Skills, and Abilities :

• Understand and become proficient in the fundamental aspects of Friedman’s business processes, especially in customer service, order management, warehousing, inventory management, distribution, transportation, logistics and delivery systems.
• Ability to independently troubleshoot and deescalate internal and external customer issues in a diplomatic, calm, and professional manner.
• Ability to develop and maintain strong cross-functional partnerships and relationships.
• Excellent organizational, verbal, and written communication skills.
• Demonstrated ability to work effectively and professionally with a variety of internal customers, including contractor sales, store leadership, and Team Members, with a solutions-based mindset.

Work Environment :

This position is expected to spend the majority of their time on-site in retail locations to provide oversight for direct report and partnering with store teams to ensure seamless execution of deliveries and logistics.

Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Friedman’s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.