Night Auditor - Part-Time and Full-Time available!

Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices.

Culture is key at Canopy, with team members known as "friendly enthusiasts," that engage guests, always going above and beyond, to make stays memorable and thoughtful.

Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.

Attention to detail and an energetic environment ensures Canopy’s "Positively Yours" service culture is a kept Brand promise, delivering a consistent "Positive Stay," where memories are made, and comfort is guaranteed.

Join our team at our Minneapolis location in the charming and historic Mill District neighborhood.

This is a Sherman Associates owned Hilton franchised location.

The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

The Night Auditor is responsible for ensuring to provide the highest level of guest service and that company standards are met and maintained at all times.

A Night Auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to guests.

Schedule : We are currently seeking part-time and full-time availability to include both weekdays and weekends.

Pay : Starting wage at $18.00 / hour

ESSENTIAL FUNCTIONS

• Registers guests to the hotel, verifying reservation, address, email address and credit information
• Proficient on kiosk operations to assist when necessary
• Answers the telephone in a timely and professional manner
• Addresses guest complaints, problems and / or requests in friendly and professional manner
• Ensures that all matters are resolved or addressed with the proper department head
• Have an intimate knowledge of the hotel facilities and the local geographic area
• Accepts payment for guests’ accounts at the time of registration and at checkout
• Processes all Retail transactions for the guest
• Issues luggage claims and check guest luggage when requested
• Manages nightly hotel operations
• Verifies revenue from all sources is accurately balanced, follow up on any discrepancies
• Posts any transactions needed
• Performs end-of day procedures
• Produces daily reports for departments and department heads
• Compiles and run statistical reports for all departments and transfer information to our Accounting department
• Investigates all service and safety issues reported during the shift to find their cause, and gives recommendations to avoid repeated issues, initiates investigations, writes and supervises the creation of incident reports, monitors investigations to their timely conclusion, and ensures appropriate follow up with guests and visitors, documenting all contacts
• Learns and adheres to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
• Performs duties of Guest Services Agent
• Completes other duties as assigned
11 days ago