Job Description
Job Description
SOS Technology Group Senior Engineer (Hybrid Workplace)
Objective and Purpose :
The successful candidate will interface with our clients and collaborate with other internal team members to resolve IT issues.
This position requires a skilled individual who possesses outstanding communication andorganizational skills, and who thrives in a fast-paced environment.
Position reports directly to the Help Desk Manager.
Functions :
- Act as an escalation point for Tier 2 Support Technicians
- Provide assistance to Tier 2 Support Techs, when necessary
- Research and resolve complex issues requiring detailed systems and applications knowledge
- Configure and install deployed systems, as needed.
- Interface with customers regarding vendors equipment and software to resolve customer concerns
- Assist in the development of procedures and training materials to train users in the proper use of hardware or software.
- Create and maintain knowledge base articles to foster customer self-help tools available on-line.
- Additional duties as assigned
Typical Work Expectations :
- Configure, assess and resolve Windows Hyper V and Vmware Environments
- Diagnostics of Network Related Issues on Servers, PCs, and other Networked Devices via Firewall
- Troubleshooting complex software related issues impacting performance of end users
- Troubleshooting and solving server and network device issues
- Executing Assigned Projects in conjunction with Software, Desktop, Server Migrations, Installations and Upgrades
Requirements :
- Outstanding organizational and time management skills
- Excellent interpersonal and communication skills both written and verbally
- Ability to comfortably and energetically present solutions to clients and SOS Staff by phone, chat, email or in-person
- Capable of multitasking within a fast-paced environment
- Dedicated to values of team building and camaraderie
- Committed to assigned tasks and eager to accomplish goals until completion
Expectations :
- This position is primarily office location based. May require travel around the local Baltimore area
- Candidates must have reliable transportation.
- Willingness to work extended weekday and weekend hours,as needed
Qualifications :
- Knowledge of DNS, DHCP, Wi-Fi, WAN, LAN, TCP / IP, and how they function in a network environment.
- Understanding of Windows Active Directory, Email, and Microsoft Office Suite (Outlook, Word, Excel).
- Knowledge and Familiarity with networking hardware and software (Routers, Access Points, and Switches).
- Knowledge of Desktop Operating Systems, Windows 7, Windows 8, Windows 10, and Windows 11
- Knowledge of Server Operating Systems, Windows Server 2008 / 2012 / 2016 / 2019
- Knowledge of Azure Active Directory and Virtual Environments
- Demonstrated Technical Support Experience
Senior Network Systems Engineer (Top Secret)
Provide expert knowledge of network engineering and operations, large scale enterprise network solution implementation and transition to Network Operations, as well as test and evaluation activities. Extensive SME level knowledge of network engineering and operations, integration, test, and evaluati...
Senior Network Engineer
Senior Engineer (Hybrid Workplace). Diagnostics of Network Related Issues on Servers, PCs, and other Networked Devices via Firewall. Troubleshooting and solving server and network device issues. Knowledge of DNS, DHCP, Wi-Fi, WAN, LAN, TCP/IP, and how they function in a network environment. ...
Network Engineer, Senior
Master's degree in CS, Information Systems Management, Computer Engineering, Mathematics, Physics, EE, ME, Software Engineering, Network Engineering, Information Systems, Cybersecurity, or Management Information Systems Technology. Perform system-level design and configuration of network systems, in...
Senior Network Engineer
Leidos is seeking a Senior Network Engineer to join a small team of senior professionals providing Cybersecurity Engineering support services for the implementation and fielding of the National Leadership Command Capability in support of Nuclear Command, Control, and Communications (NC3), Continuity...
Cloud Network Engineer, Senior
Cloud Network Engineer, Senior. Knowledge of telephony and telecommunications, networking services, and software defined networking. In this role, you'll analyze complex local and wide area network systems, including planning, designing, evaluating, and configuring operating systems and protocol sui...
Senior Network Engineer
The Senior Network Engineer is responsible for architecting, deploying, configuring and maintaining high-end switching, routing, IP Telephony, wireless, security, network management and access control devices supporting the hospital’s infrastructure. Our hospital client has a need for Senior Network...
Senior Network Systems Engineer Top Secret
Preferred Qualifications: -Extensive SME level knowledge of network engineering andoperations, integration, test, and evaluation activities, as wellas implementation and transition to Network Operations processesand concepts Cisco CCNP Route/Switch and/or CCNP SecurityExperience and with and practic...
Network Engineer - Mid and Senior Levels - 10-15 Yrs Exp
She/he will engineer solutions for expanding capacity, improving response time, and streamlining network operations throughout the internal and operational systems, will monitor and analyze mission critical networks and servers, and will set up, manage, and maintain security management and applicati...
Senior Azure Network Engineer
Serves as a subject matter expert for network strategy, design, implementations, and operation to ensure performance, reliability, and security of the Azure Network Infrastructure. Lead the implementation of network infrastructure projects, including switches, routers, firewalls, load balancers, and...
Cross Domain Network Engineer, Senior
Cross Domain Network Engineer, Senior. A well-designed network is critical to move data and enable the DoD to achieve their mission, but how can an organization make sure their network will fit their current and evolving needs? Crafting the right network, with the right equipment and software, requi...