Job Description
Health Care Call Center Representative II and III
This position requires schedule flexibility to work an 8-hour shift with shifts starting at 11am and 12pm, working one day during the weekend.
Days off may not be consecutive.
Locations : Currently offering a Remote Work Schedule within the following markets : Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Iowa, Illinois, Kansas, Louisiana, Massachusetts, Maryland, Missouri, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington State, Wisconsin
Get To Know The Team :
As a Health Care Call Center Representative, you will work in a dynamic inbound contact center assisting callers by providing world class customer service answering questions, resolving issues, and assisting with pharmaceutical and / or medical health transactions.
This role is well suited for those who enjoy working as part of a team and are driven to provide exceptional service to our clients and their customers.
Why You Will Love It Here!
- Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans
- Your Future : 401k Matching Program, Professional Development Reimbursement
- Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity
- Training : Hands-On, Team-Customized, including SS&C University
- Extra Perks : Discounts on fitness clubs, travel and more!
What You Will Get To Do :
- Responds to inbound phone calls and processes customer inquiries / requests into the appropriate system or database.
- Research, resolve, and respond to inquiries and problems of a more complex nature.
- Provides facilities, doctors, and members with routine health care information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical benefits.
- May be responsible for providing on-the-job training for newer associates.
- Daily work includes call center activity, transaction processing / data entry, customer correspondence, and quality assurance.
What You Will Bring :
- High School Diploma or equivalent.
- Flexibility to work evenings, weekends, and holidays required.
- For Level II Reps : 1 year of high-volume call center required.
- For Level III Reps : 1 year of healthcare call center experience and demonstrated knowledge of Medicare required.
- Strong preference for experience working with Medicare, Medicaid, Affordable Act, Commercial, Small / Large Group and / or Pharmaceutical Benefits Management.
- Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple programs within a Windows based environment.
- Experience using Teams, Excel, Outlook.
- Knowledge of VPN, clearing cache, recycling modem / router.
- High speed internet with ability for wired connection as needed.
- Minimum speed required : 300 mbps download / 10-20mbps upload.
- Ability to upgrade internet speeds upon hire if they do not meet the required criteria.
- Work space in your home to attend training and work without interruption.
Health Care Call Center Representative II and III
As a Health Care Call Center Representative, you will work in a dynamic inbound contact center assisting callers by providing world class customer service answering questions, resolving issues, and assisting with pharmaceutical and/or medical health transactions. Health Care Call Center Representati...
Remote Call Center Representative Agent - Part-Time Focus Group Panelist
Ability to read, understand, and follow oral and written instructions. Call Center Representative Agent experience not necessary but helpful. Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. We need participants on a vari...
Registered Nurse (RN)
The primary purpose of your job is to assess resident's needs, develop an individualized care plan, administer nursing care, evaluate nursing care and supervise nursing assistants and other personnel in the delivery of nursing care. Follows all health, sanitary and infection control policies and mai...
RN Wound Nurse
Follows all health, sanitary and infection control policies and maintains established standards of practice set forth by the community's administration and Nursing Policies and Procedures. Implement and maintain established policies and procedures relative to skin care treatment. Azalea Health & Reh...
RN Wound Nurse
Follows all health, sanitary and infection control policies and maintains established standards of practice set forth by the community's administration and Nursing Policies and Procedures. Implement and maintain established policies and procedures relative to skin care treatment. Must be able to com...
Patient Services Coordinator III- Heart & Vascular
By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collectio...
Innovations Care Manager (Haywood & Jackson Counties)
Supports the care team in development of a person-centered care plan (“Care Plan”) to help define what is important to members for their health and prioritize goals that help them live the life they want in the community of their the Care Plan includes specific services to address mental health, su...
Weekend Warrior (RN)
The primary purpose of your job is to assess resident’s needs, develop an individualized care plan, administer nursing care, evaluate nursing care and supervise nursing assistants and other personnel in the delivery of nursing care. Follows all health, sanitary and infection control policies a...
Financial Services Operations Representative I, II, III (Remote)
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&a...
Certified Nursing Aide, CNA II - Intermediate Care Unit (ICCU)
NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. The NA II works under the direction of the Nurse Manager and under the direct supervision of the Registered Nurse or delegated Licensed Practica...