Senior Change Management Analyst - Remote / Telecommute

Job Description :

Pay Range : $34.41hr - $39.41hr

Responsibilities : Communications :

Communications :

• Prepare executive-level security communications and presentations.
• Ghostwrite executive communications for CISO and other C-Suite executives.
• Create targeted security communications and ad-hoc security communications for internal and external audiences.
• Identify additional opportunities across the enterprise for Cybersecurity department to showcase new projects and programs.
• Develop innovative, strategic security content aligned to business priorities and objectives.
• Develop change management roadmap, including milestones, timelines & deliverables.
• Lead change management workshops with a set of several cross-functional SMEs to identify changes & assess change impacts in a structured manner.
• Coordinate & schedule internal webinars to ensure they understand the changes and are prepared to respond to queries from partners.
• This includes putting together content for the webinars.
• Develop communication packages and end-user documents such as Procedures, Playbooks, Transition Guides, FAQs, etc.
• Develop & execute document review process to ensure accuracy / correctness of content and language.
• Coordinate translation of communication documents into various languages.
• Prepare and present reports on change management activities and outcomes to senior leadership and stakeholders.
• Create and implement organization-wide communication strategies that empower teams to adopt change.
• Change Strategy and Planning.
• Develop an end-to-end change management approach, including stakeholder identification, change identification, change assessment, communication model, partner engagement model, etc.
• Collaborate with senior leaders and project teams to develop change management strategies aligned with organizational goals.
• Conduct impact assessments to identify potential risks, challenges, and opportunities associated with proposed changes.
• Develop comprehensive change management plans, including communication, training, and stakeholder engagement strategies.
• Assess the organization's readiness for change and develop strategies to build change capability and resilience.
• Facilitate planning / strategy meetings with leadership to ensure they understand the changes and can provide early feedback through the lifecycle.
• Design and deliver training programs to equip employees with the necessary skills and knowledge to adapt to new changes.
• Collaborate with project teams to implement change initiatives, ensuring smooth transitions and minimal disruption to operations.
• Develop comprehensive change and workforce transition plans and programs, including strategies to support change initiatives and engage leadership.
• Identify and manage anticipated resistance to change, and mitigate resulting risks, by understanding the impact of change across diverse stakeholder groups and developing and executing targeted change management strategies.
• Lead the identification of improvement opportunities that align with company goals and improve business outcomes.

Metrics Tracking :

• Execute tracking / reporting on various change initiatives and communication packages.
• Monitor and measure change adoption and identify areas for improvement, providing coaching and support to individuals and teams as required.
• Track and evaluate the progress and outcomes of change initiatives, collecting feedback and insights to drive continuous improvement.
• Track & report dissemination of communication packages to relevant partners via tiered engagement model.
• Create and define success metrics as well as conduct periodic assessments of organizational culture, performance and readiness for change.
• Create and implement strategies and plans that minimize amount of people disruption associated with change and lessen the time required to move people from current state to future state.
• Work closely with program managers, sponsors, senior leaders and business owners to manage the changes required across significant programs and prepare impacted groups for change.
• Work with program teams to integrate activities into the overall program plan.
• Document relevant statistics and metrics related to the people side of change for rollouts and new organizational programs.
• Combine all change initiative findings into comprehensive success measures and establish metrics to identify potential risks and mitigations during product and program rollouts.
• Identify potential points of resistance to change and develop mitigation strategies.
• Conduct lessons learned sessions to ensure the continuous improvement of change methods and processes.

Stakeholder Management :

• Identify and engage key stakeholders impacted by the change initiatives.
• Work with various stakeholders to review and publish security materials.
• Identify level of impact and all impacted parties to produce appropriate stakeholder assessments for organizational changes.
• Serve as trusted advisor to senior executives to strategically develop and implement change management efforts, including leadership alignment, stakeholder engagement, impact analysis, business readiness and communication development.
• Collaborate with cross-functional stakeholders to lead various business areas through change policies.
• Work with program managers and security leadership to assist with creating and editing enterprise security content.
• Build strong relationships with stakeholders at various levels of the organization to foster buy-in and support for the changes.
• Provide guidance and support to stakeholders throughout the change process, addressing concerns and resistance effectively.

Requirements :

• Bachelor's degree or equivalent (Master’s degree desired).
• 3+ years of Change Management experience, mandatory.
• Professional certifications in change management (e.g., Prosci, ACMP) are a plus.
• Experience working with ADKAR methodology.
• Proven track record of developing and delivering large-scale strategic communications / engagement, change management and culture building programs using industry recognized methodologies and models and behavior change strategies.
• Proven experience in change management, organizational development, employee communications or a related role.
• Strong knowledge of change management principles, methodologies, and best practices.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Exceptional team player with problem-solving and analytical abilities.
• Proficient in project management and project planning techniques.
• Familiarity and experience with technology, cybersecurity and technology platforms / tools used to support change management efforts.
• Experience leading training and enablement efforts for technical initiatives, preferably within the cybersecurity space.
• Excellent organizational skills with the ability to balance numerous projects and multiple workstreams and meet tight deadlines in a fast-paced environment.
• Ability to break down and clearly convey technical concepts.
• Ability to drive both strategy and execution.
• Outcome focused, cost conscious and detail oriented.
• Should be comfortable dealing with VUCA (volatility, uncertainty, complexity & ambiguity).
• Ability to think creatively to bring new ideas and concepts to life through storytelling and visualization.
29 days ago