Manager, Global Programs - Behavioral Health

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission : the health and well-being of individuals and communities entrusted to our care.

By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years.

Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

PRIMARY PURPOSE

Responsible for working with key stakeholders to manage a designated program which may include development and implementation, staffing, clinical support, budget, acquiring and maintenance of accreditations, and coordination of community agency services and educational activities depending on assigned area.

MINIMUM SPECIFICATIONS

Education

Master's degree in public health, Health Administration, Business Administration, or health-related field required.

Experience

• Must have five (5) years of related experience and / or four (4) years of management / supervisory experience.
• Preferred three years working within a population health community setting.
• Prefer experience working in an urban healthcare system.
• Prefer experience with State and / or Federal grants administration and program / project management. Equivalent Education and / or Experience
• May have an equivalent combination of education and / or experience in lieu of specific education and / or experience as stated above.

Skills or Special Abilities

• Seasoned professional; continuously improves on processes and systems that may require an understanding of multiple job areas / departments or specialties.
• Provide assistance and training to lower-level employees.
• Manages end-to-end projects or processes.
• Communicates with contacts both within and outside of the department on matters that require explanation and interpretation.
• May influence parties within the department regarding concepts or practices and some advisement on approaches.
• Works to achieve operational, functional, and / or business targets with a direct impact on departmental results.
• Seasoned professional; continuously improves on processes and systems that may require an understanding of multiple job areas / departments or specialties.
• May be responsible for entire projects or processes within the job area.
• Requires advanced knowledge of the job area, typically obtained through advanced education and experience.

Responsibilities

1. Responsible for program evaluation, required performance standards, quarterly data reports, annual reports, and preparation of annual program requests.

2. Creates data and reporting infrastructure to inform programmatic changes to improve utilization of patient care services.

3. Conducts an ongoing evaluation of all activities to determine their impacts and outcomes and ensure continuous quality improvement of services.

4. Supports patient education, patient experience, and care coordination projects that would allow optimal and streamlined clinical care across the care continuum.

5. Supports the management of patient advisory groups and patient support groups.

6. Responsible for daily program management and supervision of program and support staff. Selects, trains, motivates, supervises, and evaluates assigned staff, if applicable, to ensure maximum utilization of individual and group capabilities, while providing optimal service to both internal and external customers.

Ensures assigned employees receive opportunities to further their knowledge.

7. Supports development and monitoring of annual budgets that ensure the programs have the necessary funds to carry out the goals and objectives that have been established for the department.

8. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact programs.

9. Develops effective internal controls that promote adherence to applicable state / federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans.

Seeks advice and guidance as necessary to ensure proper understanding.

10. Responsible for overseeing the development and maintenance of a programmatic dashboard, for the purpose of internal and external reporting with regard to performance and evaluation criteria.

Assists in the development, implementation, and monitoring of program goals. Monitors and reports activities supporting departmental goals according to established standards.

Evaluate and revise work-related.

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Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.

As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.