Customer Success Manager

Description

Position at Everyday Health - Pregnancy & Parenting Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 74 million health consumers and over 890,000 .

practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics.

We empower healthcare providers, consumers and payers with trusted content and services delivered through Everyday Health Group’s world-class brands.

The Opportunity

As a CSM, you will manage your own portfolio of campaigns. Success will come with making yourself an expert in your clients’ needs, goals and challenges.

Then crafting campaigns that satisfy those needs, exceed those goals and combat those challenges. You will oversee the launch and ensure high performance of those campaigns, providing regular feedback to your clients and internal stakeholders.

As your campaigns wrap up, you will communicate their value to your clients and provide recommendations for renewal and / or new opportunities to grow the partnership.

In addition to working with and learning from some of the most sophisticated marketers and brand names in the industry, you’ll have the added benefit of knowing that your work improves the health and happiness of millions of families around the world!What You’ll Own :

• Day-to-day management of ad campaigns including set up, delivery pacing, performance optimization and tactical client communication.
• Active participation in the creation of custom marketing programs by providing ad inventory insight, competitive pricing options, proven strategies and new ideas.
• Coordination of the launch and execution of each campaign within your portfolio, which often means managing overlapping project timelines across multiple clients.
• Ensuring client success by tracking performance and making campaign optimizations throughout the flight, communicating in a timely manner with clients and relevant internal teams.
• Build and maintain a trusted partnership with your clients and internal stakeholders.
• Prioritization of 8-12 active clients to maximize the effectiveness of EHG’s resources and drive optimum revenue.
• Updating Salesforce with accuracy and attention to detail for your book of business, as well as monthly billing reconciliation and regular internal pacing reporting.

What You’ll Bring :

• 4+ years of client service or account management experience, preferably in digital marketing.
• A proven track record of success building strong relationships with internal and external customers.
• A passion for translating data into action and uncovering opportunities in the details.
• Project management skills with the ability to influence, get buy-in and leverage internal resources across the organization and at all levels.
• Self-motivated with ability to multi-task and desire to learn quickly.
• A positive attitude that tells your clients that you’re happy to work with them.
• Familiarity with display advertising, direct response marketing, affiliate marketing and / or lead generation.
• Experience with G Suite, Salesforce and Google Analytics.
• BA / BS degree.
• Strong proficiency in Excel and Power Point, as well as excellent verbal and written communication skills are essential.

Our Culture and ValuesWe created our values together to guide our collective purpose and pursuits. We are collaborators and problem solvers.

We empower one another to make informed decisions and to be enabled towards action. We embrace success. We recognize that innovation can spark and be born from any of us no matter our individual role or background.

We encourage open mindedness and sensitivity to each other and our environment. Our personal and professional passions get ignited, nurtured and supported.

We value that doing is greater than talking as the most measurable means of impact. Our collective purpose to deliver enlightened audience experiences with trusted brands is what drives the success of our business and our professional satisfaction.

Life at Everyday HealthAt Everyday Health Group, a division of Ziff Davis, we work in a culture of collaboration and welcome those who desire to join our growing global community.

We believe in careers versus jobs and people versus employees. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.

Everyday Health offers competitive salaries in addition to robust health and wellness benefits including medical, dental, vision, life and disability benefits, Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Family Planning Support via Maven, Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events.

If you’re seeking a dynamic, flexible work environment where you can see the direct impact of your performance, then Everyday Health is the place for you.

Everyday Health Group has employees located in 40+ states as well as offices in NYC, Asheville, Boston, London, England and Mumbai, India.

Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.

The base salary compensation for this role is $75,000 to $85,000. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.